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Agilysys offers hospitality-focused innovation, the ability to provide diverse capabilities across different types of properties, and cloud-native technology that simplifies employee operations and enhances guest experiences. Agilysys and Marriott will work together to closely align resources and activation plans before beginning to replace multiple proprietary property management systems that are currently in use.

Ramesh Srinivasan, Chief Executive Officer, Agilysys commented, “We look forward to deploying our cloud-native PMS that is easy to use, comprehensive in functionality and backed up by our world-class service and support. As an organization focused solely on hospitality, Agilysys designs solutions to serve all hotel types while also accommodating diverse needs, which is an advantage for organizations with extensive brand portfolios such as Marriott. Being selected to provide our property management technology to the leading hospitality corporation in the world to help them meet the growing needs of the next generation of employees and guests is a testament to the hospitality solution advancements resulting from our extensive research and development investments and our increasing pace of innovation.”

Erika Alexander, Chief Global Operations Officer, Marriott International added, “We look forward to utilizing Agilysys’ property management technology to elevate and simplify the associate experience, enabling them to focus on delivering exceptional guest service.”

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Since the beginning of the partnership, the combined Agilysys and Zaplox solution has been chosen by more than 40 properties. The joint solution is used to help ease labor shortages and meet the demand for contactless solutions at boutique and city hotels, destination resorts, and casinos across North America. In 2021, the joint offering also gained traction with European hotels as properties began to open their doors again.

The Agilysys and Zaplox combined solution allows hotels to offer one seamless mobile guest journey with everything from check-in/check-out to mobile keys directly in the hands of the guest. Zaplox’s mobile key functionality has been added to Agilysys’ modern, cloud-native mobile guest self-service check-in/out solution, rGuest Express, using the key-centric SDK solution from Zaplox. This integration results in a mobile guest journey that is seamlessly integrated with the hotel’s Agilysys PMS and lock system.

“We are proud of our partnership with Agilysys, a global leader in hotel technology. The partnership demonstrates Agilysys’ market-leading position through continuously yielding new customer agreements. The pandemic has created momentum and a strong focus on the many benefits a contact-free mobile solution offers hotels and casinos as well as their guests. Already in January, we notice that digitization efforts are a key part of the hotels’ budget for 2022”, says Even Frydenberg, CEO Zaplox.

“We are thrilled to offer the Zaplox digital key technology as part of our contactless hotel solutions. Together, Agilysys and Zaplox provide hotel and casino customers the ability to enhance the guest journey while at the same time addressing urgent labor shortages with a streamlined check-in process and the use of a mobile key,” said Rohith Kori, VP Product & Corporate Strategy at Agilysys. “With the integration of our industry-leading solutions, casinos and hotels can deliver truly exceptional experiences that help protect guest health, increase profitability and ensure their most valuable customers return repeatedly.”

The Agilysys/Zaplox digital key solution supports major industry lock vendors and can be configured to handle complex requirements such as restricted access to a variety of resort amenities and facilities based on the booking package of the guest. As a result, a guest needs only her/his phone for easy access across the resort.

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Agilysys Stay is a full-featured cloud-native enterprise-grade SaaS PMS that delivers personalized guest experiences with powerful operational efficiencies allowing users to focus on connecting with guests on a personal level. As a one-stop solution, Stay provides the capability to increase revenue, improve occupancy and inventory management, reduce costs, and increase brand and guest satisfaction for properties from small destination resorts to large national chains. Agilysys Stay delivers intuitive PMS functionality across operations that empowers users to deliver more meaningful guest experiences.

In addition, Stay’s powerful revenue and analytics tools are a natural fit with Duetto’s, enabling a dynamic open pricing model that fully optimizes their revenue with personalized pricing recommendations.

Key benefits of the Agilysys Stay – Duetto integration include:

• High Quality Data Exchange that provides Duetto with detailed Stay reservation, inventory and group block information that empowers their analytics tools to make intelligent personalized recommendations.
• Real-Time Revenue Optimization that communicates information nearly instantly allowing Duetto GameChanger to respond quickly to changing conditions with pricing recommendations that can then be actioned in Agilysys Stay, ensuring revenue is always optimized.
• Rapid Deployment allowing hoteliers to immediately reap benefits of the combined solutions.

Duetto and Agilysys have been working together since 2016 when Duetto announced its integration with Agilysys LMS and Agilysys Visual One® PMS solutions.

“We’re very proud to be further extending our relationship with Agilysys through this new integration with Agilysys Stay PMS,” said David Woolenberg, CEO, Duetto. “The benefits to hoteliers of working with both these cutting-edge cloud-based technologies is very simple – leveraging our common customer-centric philosophy, each of our solutions seeks to deliver personalized guest experiences that also maximize property revenue.

“We are excited to extend our relationship with Duetto by bringing their solutions to our modern cloud-native PMS solution, Agilysys Stay,” said Rohith Kori, Vice President, Corporate & Product Strategy at Agilysys. “Our integration with Duetto further enhances Agilysys Stay’s unique rate management capabilities including federated rates. With the integration of our industry-leading solutions, our customers can deliver truly exceptional personalized experiences, increase profitability and ensure their most valuable customers return again and again.”

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These solutions include Agilysys Stay PMS, Agilysys Sales & Catering, rGuest Express for mobile check-in/out, Agilysys InfoGenesis POS and IG Flex for mobile POS.

The award-winning Town Hall Hotel combines architectural splendor with cutting-edge design and a devotion to the pleasures of life. The hotel offers a range of stylish spacious bedrooms and spectacular suites, as well as a swimming pool, free Wi-Fi and fitness equipment. Located on the first floor of the hotel, Corner Room restaurant invites guests to an unforgettable dining experience in its airy light-filled surroundings. The daily-changing menus feature seasonal dishes drawing inspiration from the chef’s love of approachable French cooking.

“When we realized it was time to replace our aging PMS, we looked for an experienced partner that we could trust when investing in a relationship, not just software, and who could offer us a comprehensive solution suite,” said Lizzy Kelk, General Manager at Town Hall Hotel. “With a modern tightly integrated suite of products that look smart and will help enable easy staff training, Agilysys understood our vision and offered continuing product innovation to grow with us and support our future plans for the hotel.”

The Agilysys integrated solution suite is expected to enable Town Hall Hotel to:

• Streamline systems and processes
• Simplify existing and new staff training
• Take advantage of robust solution integrations
• Provide a single view of the guest allowing staff to access guest preferences and itineraries at every interaction throughout the guest journey.

With a modern, easy to use interface and support for mobile devices, the solutions are expected to help staff spend more time focused on the guest, from check-in to fine dining, while efficiently managing hotel and catering operations.

Agilysys Stay is a cloud-native SaaS, PMS that allows users to focus on connecting with guests on a personal level. As a one-stop solution, Stay provides the capability to increase revenue, improve occupancy and inventory management, reduce costs, and increase brand and guest satisfaction for properties from small destination resorts to large national chains. Agilysys Stay delivers intuitive PMS functionality across operations that empowers users to deliver more meaningful guest experiences.

Agilysys Sales & Catering is a cloud-native comprehensive sales & event management system that provides powerful tools to hotels, conference centers and resorts of all sizes. With a complete view of every group and event, as well as guests throughout their entire stay, the system fully exposes the value of each guest and group across meeting and shoulder dates. With an easy-to-use, intuitive user interface, the solution enables event planners and sales teams to more efficiently sell, manage and service their clients.

rGuest Express is a cloud-native solution that enables guests to check-in and check-out via a mobile device or lobby kiosk with support for digital keys, ID verification and key encoding. With rGuest Express, guests benefit from a streamlined experience, and the hotel enjoys reduced lines at the front desk, greater staff productivity, and reduced operating costs.

InfoGenesis POS is a modern, award-winning, enterprise point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications supporting Windows, Android and iOS devices off a single common code-base. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency. The cloud-based deployment of InfoGenesis will allow the property to be more cost-effective in their operations, avoiding the resources and space needed to maintain the system onsite.

IG Flex is Agilysys’ POS mobility solution that offers full functionality delivered on a convenient tablet device. IG Flex provides signature capture, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience. The solution is designed to keep revenue flowing in the most demanding environments, and its offline capabilities ensure uninterrupted performance where Wi-Fi connectivity is inconsistent.

“We are pleased to add Town Hall Hotel to our list of exclusive hotel customers,” said Ben Curtis, MD EMEA at Agilysys. “Agilysys’ comprehensive integrated yet modular set of solutions comes complete with open APIs that support easy integration not only among our own products but with 3^rd party applications as well. This unique combination of tightly integrated end-to-end Agilysys hospitality products with API-based extensibility ensures streamlined implementations and continued rapid innovation. Agilysys will help Town Hall Hotel provide an exceptional guest experience while driving increased revenue and optimizing operational efficiencies.”

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rGuest Book has been a leader in hospitality online reservations since its introduction. Its easy-to-use interface is designed to move guests effortlessly through the booking process showing real-time room inventory with flexible rate management to optimize bookings. In addition, customers can offer their guests room upgrades and service enhancements, helping drive increased revenue while lowering costs. Loyalty integrations for all major gaming systems allow guest self-booking using loyalty entitlements resulting in a seamless guest experience and reduced call center expense. With support for international bookings, a powerful customer portal for managing content and images, and integration with Google Analytics, rGuest Book has established itself as the premier reservation solution.

“With nearly 500 villa properties totaling almost 2,000 rooms, being able to see the room features, amenities and appearance is making a significant positive impact in continuing to increase our bookings,” said Kiawah Villa Resort General Manager Missy Wurthmann.

The product’s latest innovations extend its functionality across the enterprise with flexible new capabilities to further enhance the guest experience and grow revenue.

• Single Itinerary – rGuest Book now allows guests to combine their room reservations and stay activities into a single booking. Whether it is a spa visit, a round of golf, dining reservations or other activities and enhancements, guests can build their entire itinerary in a single online booking session. In addition, the Agilysys Common Guest Profile ensures that guest preferences are applied appropriately and available to staff at each step in the itinerary.
• Unit Booking – rGuest Book has added a powerful new feature that enables guests to select their preferred Villa, Home, RV-space or room using a simple map-view. Guests can browse through a list of available units, filter by amenity and select the exact one they prefer. For properties that offer options beyond hotel rooms, Unit Booking helps the property optimize operations while giving guests the flexibility to tailor their stay to reflect their preferences and improve guest experience.
• rGuest Book for Groups – An easy-to-use group planning, booking and management solution that is designed to provide group planners and delegates a customized event experience. Delegates browse available rooms at the group rate while viewing room upgrades to enhance their stay. The product includes a Planner Dashboard to view group activity and progress, as well as the ability to easily review and share delegate lists with other functions.
• Post-Booking Amenities – rGuest Book now offers the ability for customers to offer amenities such as an early check-in, bottle of champagne or a wine and cheese plate while reviewing their reservation after confirmation. This provides an improved guest experience while increasing property revenue.

“Helped by our focus on R&D and product innovation investments, we continue to make rapid progress in providing end-to-end cloud-native, SaaS, on-prem ready, hospitality software solutions,” said Kevin Hibbs, Director, Program Management at Agilysys. “With robust integration to Agilysys Hospitality and Leisure solutions including Agilysys LMS PMS, Agilysys Stay PMS, Agilysys Visual One PMS, Agilysys Golf, Agilysys Spa and Agilysys Seat, rGuest Book enables properties to offer greater convenience for prospective and returning guests, better manage guest demand, and increase bookings at every venue.”

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Opening in early 2021, Saba Rock looked to Agilysys’ cloud-native SaaS PMS and POS solutions as part of its post-hurricane rebuilding process. Guests can begin their island journey with rGuest Book, a commission-free direct-channel online booking engine, to make reservations for the resort’s elegant luxury accommodations as well as view flexible room upgrades and add-on options to increase revenue and promote guest loyalty.

Agilysys Stay PMS will welcome guests at check-in, and with ready access to guest preferences, allow staff to connect on a personal level. With an easy to use browser-based UI, Agilysys Stay offers Saba Rock fast time to value through improved operational efficiency and elevated guest service. Due to its breadth of features and ease-of use, Agilysys Stay is being implemented broadly across hotels of all sizes, from chains to small boutiques.

With two richly stocked bars and an open-air restaurant serving freshly caught seafood, burgers and other savory favorites, the resort will rely on Agilysys’ award-winning, comprehensive point-of-sale system, InfoGenesis POS. Its easy-to-use terminal and tablet touchscreen applications offer industry-leading offline capabilities and will streamline the guest experience while optimizing food & beverage operations.

“Saba Rock is excited to implement Agilysys SaaS solutions as part of our rebuilding process,” said Alain Prion, Resort Manager at Saba Rock. “Their user-friendly Agilysys Stay PMS solution and rGuest Book online reservations engine will allow us to focus on the guest experience and not the software. Additionally, InfoGenesis POS will help us to efficiently and effectively provide our guests with the highest quality service in our restaurants and bars at all times, regardless of online connectivity.”

Agilysys Stay is a cloud-based, intuitive PMS that allows users to focus on connecting with guests on a personal level. As a one-stop solution, Stay provides the capability to increase revenue, improve occupancy and inventory management, reduce costs, and increase brand and guest satisfaction for properties from small destination resorts to large national chains. Agilysys Stay delivers intuitive PMS functionality across operations that empowers users to deliver more meaningful guest experiences.

rGuest Book is a commission-free, direct-channel easy-to-use reservation system that’s designed to move guests effortlessly through the booking process. Book a single room, or multiple rooms at once while attractively presenting all of the promotions and options the property has to offer. Real-time room availability allows selling to the last room to boost the value of the entire property, while seamless integration with PMS enables better guest service and operational management. And as a mobile-friendly solution, the responsive design provides a flexible booking process whether on a phone, tablet or desktop.

InfoGenesis POS is an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency. The cloud-based deployment of InfoGenesis will allow the property to be more cost-effective in their operations, avoiding the resources and space needed to maintain the system onsite.

“We are pleased to help Saba Rock rebuild its unique island resort,” said Wes Taylor, Area Vice President, Hotel, Resorts and Cruise Sales at Agilysys. “We are seeing a rapid increase in adoption of Agilysys Stay at properties of all sizes, and I am confident that Saba Rock will find that the combination of Agilysys Stay PMS, rGuest Book and InfoGenesis will help them drive improved guest loyalty and revenue while optimizing operational efficiencies.”

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With these new integrations, Zingle gains access to key customer data that allows hotels to segment customers, personalize communications, and deliver an elevated service experience. Ingesting critical guest and reservation information also enables Zingle to trigger the creation of service tickets based off of guest messaging conversations, as well as pass conversational intelligence to business intelligence tools to correlate customer communication patterns with spend.

The new integrations allow hotel and resort customers to leverage the wealth of data they have access to through their third party systems and put it to work through Zingle’s platform to improve operations, drive additional revenue and create memorable guest experiences.

With Zingle, customer data can be consumed from virtually any system through pre-built API integrations, flat file imports (SFTP/email), and third-party connectors. Zingle also has pre-existing integrations with Amadeus HotSOS and Oracle’s Opera.

Last month, the company rolled out several new AI and analytics features aimed at increasing hotel loyalty and personalizing the end-to-end travel experience, including auto-categorization, rollup analytics, intent-triggered automation, and conversation analytics. Together these features should go a long way toward helping hotels to communicate with guests in more meaningful and personalized ways while capturing actionable insights to improve operations.

Auto-categorization

Auto-categorization takes Zingle’s manual categorization of messages to the next level, applying artificial intelligence to automatically categorize messages. This gives hotels greater insights into trending topics and potential service issues.

Rollup Analytics

Rollup analytics and reporting is a powerful way to gain insight into guest engagement and resolution performance, not just for a specific location, but across all the properties in a portfolio. Users are able to get as granular as needed with filtering and grouping capabilities, or select different attributes to look at big-picture performance metrics across all properties.

Intent-triggered Automation

Automations (“Zings”) are powerful, automated workflows hotel operators can deploy to drive operational efficiencies and improve the guest experience. Zingle users can set up a “trigger” that will automate an “action.” Intent-triggered automations use Zingle’s trained AI to recognize hospitality focused “intents” in guest messages. There are dozens of intents available today, including intents to recognize plumbing issues, process information requests (like gym hours), or request room-cleaning.

Conversation Analytics

Zingle’s new conversation analytics provide real-time data and insights on how responsive guests are through all the messaging channels Zingle supports, and how effective staff is in responding to and resolving guest needs. Reports include insights on conversation volumes, median messages per conversation, peak message times, user responsiveness and resolution times by agent, resolution performance by time period, and more. Analytics provide actionable guidance for increased customer engagement, as well as the ability to maximize team efficiency and effectiveness.

In addition to a steady stream of new product features and enhancements, Zingle has seen impressive growth in its customer base, and an expansion of activity on its platform as hotels discover new and innovative ways to engage and service guests with brand-differentiated experiences orchestrated through Zingle. So far this year, hundreds of new hotels and resorts have subscribed to Zingle’s solution, including properties from such brands as Kalahari Resorts, InterContinental Hotels & Resorts, and Great Wolf Lodge.

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“Resort and hotel operators have long understood the importance of meeting or exceeding guest expectations. As these expectations evolve over generations the industry continues to demonstrate its agility and its business acumen by proactively keeping up with, and in some cases anticipating, guest demand. Agilysys set out to learn precisely what is most important to these hospitality professionals and discovered some profound insights.”

Among the key findings:

• 57% of hospitality professionals say technology integration is key to delivering best-in-class guest service. “Technology interoperability across departments and functions is an important factor when seeking to create a unified and frictionless guest experience.”
• More than 30% of hospitality professionals said real-time access to shared data and analytics are the most important attributes that support GEM. “This level of priority suggests that the industry continues to invest in something that they’ve long understood to be true – the guest experience is key to overall business success.”
• 51% of hospitality respondents said that more in-room technology complemented by guest-facing self-service and mobile applications are most critical to the competitiveness of their property. “On-site guest engagement has a positive influence on guest loyalty.”

The learn more and to download the new research study, please click here.

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