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Park Royal Hotels & Resorts To Roll Out Duetto’s Revenue Optimization Platform Across Eleven Properties

Thu, 07 Sep 2023 17:16:16 +0000

Mexico’s Park Royal Hotels & Resorts announced today its partnership with Duetto, the hospitality industry’s leading software as a service provider of revenue strategy solutions.

The resort specialist will onboard 11 properties onto the Duetto platform, optimizing the rates for nearly 2,000 rooms throughout Mexico, the US, Puerto Rico, and Argentina.

With more than 30 years of operations, Park Royal Hotels & Resorts is regarded as a leader in vacation experiences across the Americas. The company operates four distinct brands:

Grand Park Royal Luxury Resorts
Park Royal Beach Resorts
Park Royal City
Park Royal Homestay

The revenue leadership team at Park Royal will now optimize room rates using Duetto’s Open Pricing methodology, through its GameChanger revenue optimization application. This will enable them to price unlimited segments, channels, and room types in real-time and in line with market demand.

The team will also benefit from streamlined reporting, and easier forecasting and budgeting, through Duetto’s business intelligence tool, ScoreBoard.

“To improve when offering prices for each market segment, personalizing our discounts, and being more assertive when making a forecast are some of the values we are looking for with Duetto. We believe that there are many opportunities and together we can achieve them,” said Rafael Sandoval, Commercial Director, Park Royal Hotels & Resorts.

“The breadth of the Park Royal property portfolio, with its multiple brands, means that the team needs an intelligent revenue solution to maximize opportunities and drive efficiencies. We are delighted they chose Duetto,” said David Woolenberg, CEO, Duetto.

Duetto already partners with many hotel brands operating across Latin America, including Grupo Posadas, Grupo Hotelero Santa Fe, and RCD Hotels.

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Duetto Unveils New Solution that Enables Hotel Revenue Teams to Optimize Rates in Real-Time

Wed, 08 Mar 2023 02:31:27 +0000

Duetto, the hospitality industry’s #1 Revenue Management Software (RMS), unveiled its premium revenue optimization product, Duetto Advance.

With event demand intelligence now ingested from PredictHQ, the introduction of Advance once again makes Duetto the industry’s Game Changer in revenue management tech.

Duetto Advance combines several industry firsts:

Instant events-related intelligence data from PredictHQ
Dynamic Optimization: all rates are optimized in real-time
CommandCenter: one easy-to-use customizable dashboard

“Duetto Advance enables hotel revenue teams to optimize rates in real-time, using clean, usable data delivered in a visually actionable dashboard customizable to your revenue strategy needs. This is truly an industry first for our field,” said Darren Koch, Chief Product Officer, Duetto.

“In today’s ever-changing market, real-time analytics that ingests market data as it happens is vital for hotels to complete and lead their markets,” Koch added.

PredictHQ: The Duetto / PredictHQ integration provides event-related market intelligence, enabling revenue teams to be proactive about what is happening in their markets, taking calculated decisions on pricing and restrictions, and optimizing operations.

“By incorporating intelligent event data into Duetto’s revenue management platform, we are unlocking a new way for businesses to make data-driven pricing decisions that optimize revenue and enhance customer experiences ahead of surges in demand. By using enriched event data to surface relevant, impactful events, it enables them to optimize and make calculated decisions around pricing in advance to match real-world conditions. Our system not only collects, enriches, and verifies millions of events every year, but it also provides sophisticated features which companies like Duetto can leverage to paint a complete picture of demand,” said Campbell Brown, Co-founder & CEO, PredictHQ.

Dynamic Optimization: Provides real-time monitoring of market conditions to ensure pricing is responsive and dynamic. With powerful signal detection based on live booking activity, Duetto Advance can target situations where there is a sudden change in demand, resulting in an opportunity to quickly raise prices to capture the profit opportunity.

CommandCenter: Enables hotels to Advance property and portfolio performance via an intuitive and actionable dashboard focused on current and forward-looking data points across the guest journey. This multi-property management portal will guide Directors of Sales, Operations, and Revenue Management to focus on what truly matters – driving more profitable outcomes.

Duetto Advance is a premium addition to Duetto GameChanger – the world’s #1 RMS. GameChanger helps hotels maximize booking revenues and profits. It empowers hotels to sharpen revenue management strategies through innovative technology and its Open Pricing methodology. Duetto Advance will become available to Duetto users in Summer 2023.

The Duetto revenue strategy platform also includes BlockBuster for contracted group business optimization. Working with GameChanger, BlockBuster helps hotel revenue teams discover the optimal blend of group and transient business at the right rate, at the right time.

For reporting and forecasting, our ScoreBoard application enables revenue teams to create forecasts in minutes, create custom reports and receive business insights instantly in interactive dashboards.

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Soul Community Planet Hotels Partners with Duetto to Optimize Revenue Across Its Growing Property Portfolio

Tue, 23 Aug 2022 17:56:48 +0000

Soul Community Planet (SCP), a purpose-driven Holistic Hospitality company, has selected Duetto, the hospitality industry’s leading software as a service provider (SaaS) of revenue strategy solutions, to optimize revenue across its growing portfolio of hotel properties. Duetto GameChanger has been implemented for SCP Hotel room revenue optimization and Duetto ScoreBoard for business analytics and reporting.

Duetto delivers a suite of cloud applications to simplify hospitality revenue decisions and allow hoteliers to work smarter, increasing organizational efficiency, revenue, and profitability. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels and casino resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. More than 4,000 hotel and casino resort properties in more than 60 countries have partnered to use Duetto’s applications, which include GameChanger for pricing, ScoreBoard for intelligent reporting, and BlockBuster for contracted-business optimization.

“SCP was looking for a revenue strategy solution that could scale easily in line with its aggressive growth plans. Our cloud-native solutions, coupled with our two-way integration with PMS Mews, proved to be the perfect fit,” said Duetto CEO David Woolenberg. “We are delighted to be working with such a pioneering and environmentally-driven brand and look forward to working with SCP as the hotel portfolio grows.”

SCP Chief Revenue Officer John Elston added, “From the first conversation, we were impressed with both the Duetto solution and the team. It’s a winning combination of innovative technology supported by a team of hospitality experts. We look forward to working together in the years ahead and learning from each other.”

Laguna Beach, California-based Soul Community Planet was born out of a vision to provide holistic hospitality experiences for individuals desiring to make positive choices for themselves, our communities and the planet. SCP provides clean, fresh, energy efficient, low-waste accommodations, fitness and coworking. SCP supports a range of causes that align with its vision through its Every Stay Does Good program and by donating five percent of its profits to causes which share its core values.

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Noble House Hotels & Resorts Partners with Duetto to Drive Revenue Optimization Across All of Its Properties

Wed, 01 Jun 2022 01:16:00 +0000

Noble House Hotels & Resorts, which operates a collection of 25 unique, experience-driven hotels and resorts, has implemented Duetto, hospitality’s leading software as a service provider of revenue strategy solutions, across its portfolio of bespoke properties. Offering beachside resorts, ski destinations, urban retreats, and hidden gems, each property has its own segmentation, pricing, and promotion structure. As such, the company needed a sophisticated revenue management platform to assist leadership in building a connected commercial strategy.

Noble House had been working with a pricing solutions provider for a few years, but when the company took over Jekyll Island Club Resort, which was running revenue on Duetto, the team was able to see the full functionality of the Duetto Revenue Strategy Platform. The decision was taken to roll out Duetto to all Noble House properties.

“Duetto’s Open Pricing methodology was a big draw because it enables us to manage all of our promotions and partners without opening and closing each individual channel,” said Darrell Stark, VP of Revenue Management & Distribution at Noble House Hotels & Resorts. “Once we took over Jekyll Island and had a chance to see Duetto’s sophisticated applications in action and work closely with the Customer Success Team, it was an easy decision to move all other properties onto the Duetto platform.”

“We’re delighted to welcome Noble House Hotels & Resorts to Duetto. They have an amazing collection of properties, and their company culture is also very aligned with ours here at Duetto,” said David Woolenberg, CEO, Duetto. “We firmly believe that great revenue management starts and ends with the guest and that everyone can be part of the commercial success of a hotel. That ethos is also at the heart of Noble House. We look forward to growing this partnership in the years ahead.”

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Oaky Partners with Duetto to Automate Hotel Room Upgrade Pricing Management and Customize Guest Experiences

Thu, 21 Apr 2022 02:04:21 +0000

Oaky, the hyper-personalized hotel upselling solution, and Duetto, the leading revenue management software provider for hoteliers, are working now as strategic partners to enable dynamic room upgrade pricing. The goal of this new integration is to leverage Duetto’s automated pricing to seamlessly increase hotels’ room upgrade revenues.

Maximizing revenue generation from direct channels is more important today than ever before. The new partnership between Oaky and Duetto will help hotels make the most of returning traveler demand. Sending personalized upgrade offers at the optimal rate directly to travelers via Oaky will boost the average daily rates and result in an overall lifted topline.

How the new integration works

Duetto supplies live room availability data and dynamic rates for all room types to Oaky
Oaky automatically presents available room upgrades to the guest at the optimal price
Once a traveller books an upgrade, Duetto updates room availability for future upgrade offers.

H-Hotels, a joint customer of Oaky and Duetto, has seen impressive results while piloting the dynamically priced room upgrades. They have reported an increase of over 45% in guest spend per upgraded night. Upgrade conversions have also developed positively since rates for paid upgrades stayed in line with the market and adapted to current demand and availability.

“We’re always eager to test innovative tech tools if they can help us create a better guest experience or drive more revenue. The new integration between Duetto and Oaky is especially noteworthy because it does both. In the short time, we’ve been using it, we’ve seen a solid boost in room upgrade revenue all without us having to do extra work,” said Deniel Frey, Vice President of Revenue Management at H-Hotels.

“The potential of dynamic pricing or room revenue becomes clear to every hotelier who implements such a strategy,” said Erik Tengen, Co-Founder of Oaky. “Working with Duetto, we can apply dynamic pricing principles to upselling and offer an automated approach that generates extra ancillary revenue without adding to a team’s workload.”

“A truly personalised upselling strategy is already quite rare at hotels. Dynamically priced room upgrades and ancillary services are even less common,” said David Woolenberg, CEO of Duetto. “Bringing together Duetto and Oaky creates more opportunities for hoteliers to use automation to maximise their room revenue in a quick, efficient and seamless way.”

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Duetto Celebrates Ten Years of Technology Advancements in Hotel Revenue Management

Mon, 14 Mar 2022 15:39:33 +0000

March 12, 2022, marked the 10th anniversary of the first line of code ever written at Duetto, hospitality’s leading software as a service provider of revenue strategy solutions.

From the very beginning, hospitality has been in our DNA. In 2010, our co-founders, Marco Benvenuti and Patrick Bosworth, left Wynn Resorts and set out to address the biggest problems faced by the hospitality industry: distribution complexity and optimizing profitability. Their venture started as a revenue management consulting firm but grew quickly as they realized the industry needed a cloud-native revenue strategy solution that could empower revenue teams to deploy and scale profitable strategies.

What began as an idea, as a way of doing business, of freeing revenue for hotels and casinos, began to take its current form in March 2012. By then, Benvenuti and Bosworth had been joined by a third co-founder, Craig Weissman (previously the CTO of Salesforce).

From that first line of code, Duetto grew into a whole lot more: an entire platform of unique and robust applications that increase conversion, guest loyalty, operational efficiency, and revenue.

Today, Duetto is the largest independent revenue management system in the hospitality industry, with operations in the US, Argentina, the UK, Europe, and APAC. As we enter our 10th Anniversary Year, we look back on 10 Milestones That Made Duetto:

April 2020 | Pulse Report launched

Duetto Pulse Report is a free, data-driven analysis of key metrics, including bookings, cancellations, and website traffic in the US, Europe, and Asia Pacific.

March 2019 | EMEA milestone

Duetto surpassed 850 partner hotels in EMEA, representing 150,000 rooms.

February 2018 | $80m Series D funding

Duetto announced the closing of an $80 million Series D financing round led by Warburg Pincus. The largest ever non-acquisition investment in a software company serving the hotel industry.

November 2017 | Duetto launched BlockBuster

Duetto introduced BlockBuster, an application that enhances collaboration between sales and revenue management, allowing hotels to optimize group and non-contracted business.

August 2017 | First Australian hotel

The Tank Stream Hotel became the first hotel in Australia to use Duetto.

September 2016 | Duetto launched ScoreBoard

ScoreBoard was introduced as a hotel business intelligence tool to offer more insights beyond manual spreadsheet reporting across hotel portfolios.

January 2016 | Duetto signs first enterprise customer

Duetto implemented its solutions for its first enterprise customer, NH Hotel Group, which at the time had 400 hotels and 60,000 rooms in Europe, the Americas, and Africa.

October 2014 | London office opened

Duetto opened its first international office, a European headquarters in London.

April 2014 | Duetto launched GameChanger

GameChanger was initially built for casinos, enabling groundbreaking new opportunities to increase revenue and enhance business mix decisions.

March 2012 | Software development

The first line of code was written for a new SaaS-based hotel revenue management application, Duetto Edge.

“We enter our 10^th Anniversary year with a vision to become the revenue and profit operating system for the hotel industry. In our first decade, more than 4,000 hotel and casino resort properties in more than 60 countries have partnered to use Duetto’s applications,” said David Woolenberg, CEO, Duetto. “But we are just getting started. We’re growing as a team, entering new markets, and developing exciting new features to help hoteliers unlock revenue and profit. Watch out for the next ten years of Duetto.”

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HotelTechAwards Names Duetto the Highest-Rated Revenue Management System in 2022

Thu, 13 Jan 2022 21:54:44 +0000

Duetto is now officially the world’s leading provider of revenue management software after being named the highest-rated revenue management system (RMS) in the 2022 HotelTechAwards, announced on January 11, 2022.

Duetto GameChanger was voted the number one RMS in the annual industry awards, organized by Hotel Tech Report. The Awards rank and evaluate more than 200 of the top hotel technology products worldwide to deliver the ultimate list of best-in-class software products, based on customer feedback, integration compatibility, organizational health, partner network strength, and customer support quality.

“This is a huge accolade and coming in our 10th Anniversary Year this award is even more special. We owe a big thanks to every member of the Duetto team, our customers, and our partners who make this type of recognition possible,” said David Woolenberg, CEO, Duetto.

“Hotel Tech Report is the world’s largest online hotel technology community, and its awards program is respected by tech providers the world over. We thank everyone who voted for us and all our users who have left us such amazing reviews over the years. However, this is not the endpoint by any means. We are continually working on innovations and improvements to ensure we remain the revenue management solution of choice for hoteliers worldwide.”

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Agilysys and Duetto Expand Partnership with New Integration Between Property Management and Revenue Solutions

Sat, 28 Aug 2021 01:32:40 +0000

Duetto, hospitality’s innovative software as a service provider of revenue strategy solutions, and Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, has expanded their relationship with the general availability of a seamless two-way integration between Agilysys Stay PMS and Duetto.

Agilysys Stay is a full-featured cloud-native enterprise-grade SaaS PMS that delivers personalized guest experiences with powerful operational efficiencies allowing users to focus on connecting with guests on a personal level. As a one-stop solution, Stay provides the capability to increase revenue, improve occupancy and inventory management, reduce costs, and increase brand and guest satisfaction for properties from small destination resorts to large national chains. Agilysys Stay delivers intuitive PMS functionality across operations that empowers users to deliver more meaningful guest experiences.

In addition, Stay’s powerful revenue and analytics tools are a natural fit with Duetto’s, enabling a dynamic open pricing model that fully optimizes their revenue with personalized pricing recommendations.

Key benefits of the Agilysys Stay – Duetto integration include:

High Quality Data Exchange that provides Duetto with detailed Stay reservation, inventory and group block information that empowers their analytics tools to make intelligent personalized recommendations.
Real-Time Revenue Optimization that communicates information nearly instantly allowing Duetto GameChanger to respond quickly to changing conditions with pricing recommendations that can then be actioned in Agilysys Stay, ensuring revenue is always optimized.
Rapid Deployment allowing hoteliers to immediately reap benefits of the combined solutions.

Duetto and Agilysys have been working together since 2016 when Duetto announced its integration with Agilysys LMS and Agilysys Visual One® PMS solutions.

“We’re very proud to be further extending our relationship with Agilysys through this new integration with Agilysys Stay PMS,” said David Woolenberg, CEO, Duetto. “The benefits to hoteliers of working with both these cutting-edge cloud-based technologies is very simple – leveraging our common customer-centric philosophy, each of our solutions seeks to deliver personalized guest experiences that also maximize property revenue.

“We are excited to extend our relationship with Duetto by bringing their solutions to our modern cloud-native PMS solution, Agilysys Stay,” said Rohith Kori, Vice President, Corporate & Product Strategy at Agilysys. “Our integration with Duetto further enhances Agilysys Stay’s unique rate management capabilities including federated rates. With the integration of our industry-leading solutions, our customers can deliver truly exceptional personalized experiences, increase profitability and ensure their most valuable customers return again and again.”

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SHR Integrates Duetto’s Rate Engine, Enabling Hotels to Set Dynamic Room Rates for Loyalty Members

Sat, 03 Aug 2019 05:03:42 +0000

Revenue management technology and services company Sceptre Hospitality Resources (SHR) announced that it has become fully integrated its SHR Windsurfer technology with Duetto’s Rate Engine, providing clients with a loyalty program the ability to set dynamic room rates based off of members’ profile and value to the hotel property.

Duetto is a leading revenue management solution provider with a suite of cloud applications that leverage dynamic data sources and actionable insights into pricing and demand across the hotel. More than 3,000 hotel and casino properties in more than 60 countries have deployed Duetto’s applications, which include GameChanger for pricing, ScoreBoard for intelligent reporting and BlockBuster for contracted-business optimization.

Headquartered in Houston, Texas, with offices in Europe and Asia-Pacific, SHR has a history of technology innovation starting with its Windsurfer CRS. Integrated with Duetto’s platform capabilities, SHR’s solution now allow hotels to offer a more personalized experience for loyal guests, including a tailored rate or custom package offer that is beneficial for both guest and hotel. This renders obsolete the age-old process of having to wait until guests check-in, and then offering them a manual discount.

In May, SHR launched its new Revenue Management System, dubbed Wave RMS, which combines machine learning with human intelligence to optimize hotel revenue strategies. Created as a result of the company’s alliance with David Moneo and the Spanish AI research team, Algorth, Wave is part of SHR’s larger vision of the Force10 engine, which is a combination of SHR hospitality and technology knowledge, plus artificial intelligence.

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How Technology Empowers Hoteliers’ Revenue Strategy

Wed, 10 Jul 2019 05:10:49 +0000

For decades, hoteliers have looked to technology to help measure and forecast demand so they could dynamically price their rooms accordingly. With data at their fingertips, hoteliers could make smart pricing decisions to capitalize on high-demand days. But revenue management and the technology behind it is evolving rapidly. As the world becomes increasingly digital, travelers’ behaviors are
continuously changing and so too must hoteliers’ strategies to meet and exceed their expectations, as well as remain profitable.

Before the turn of the century, in what seems like simpler times, hoteliers were hiring former reservation managers and front-desk managers to pull pricing levers. Now the process requires highly-skilled mathematicians, often with degrees in economics and statistics. The hotel business has become a digital numbers game, now more than ever.

Therefore it’s critically important for hoteliers to look beyond revenue and lean on technology to enable and empower them across multiple areas. Technology is no longer built for one specific task — to help drive revenue, for example — but instead aims to help hoteliers work smarter and more effectively, and to help them provide a better guest experience. Once those benefits are in place, revenue increases
will follow.

A reliance on technology can be scary to hotel operators. Some, particularly revenue managers,
feel automated technology could replace their job. But revenue management is no longer just a pricing function and the incredible amounts of demand, guest and transactional data available means there
is more art and analysis to the role than ever before. Revenue systems are a tool to enable revenue teams, not to replace them. Is it fair for revenue managers to worry that technology is going to replace their job?

“If the only way you are adding value as a revenue manager is through pricing strategy, you’ll be obsolete in five years,” says Mike Medsker, cofounder of Focal Revenue Solutions. “The robots are coming, and they are pretty good at crunching numbers and updating prices. “However,” he continued, “those that see this as an opportunity rather than a threat understand that by outsourcing the more mundane revenue management tasks to technology, they can free up their time for determining strategy, building culture, and implementing the holistic changes that will build long-term value for the hotels under their care.”

We know that revenue management is not a 9-to-5 job. There are plenty of things that will happen when the revenue manager is not at his or her desk and even some things, like spikes in demand, that could
happen while the revenue team is sleeping. This is where automation lends a hand, ensuring technology steps in and reacts in real-time to these triggers. As hotel technology improves, it will be able to do much of the tedious work for hoteliers, providing them time to focus on bigger-picture strategies. Opening the 2019 NYU International Hospitality Industry Investment Conference, Chairman and hotel owner Jonathan Tisch said 42% of industry workers fear losing their job to automation, citing recent work from the Pew Research Center. To calm these fears, Tisch recommended working closely with employees on technology integration.

“Specifically, we need to ask, how can technology free-up our team members from more mundane tasks and allow them to focus their energies on high value-added service that only humans can deliver,” he said.

Today’s systems are handling much of the complicated, repetitive and time-consuming tasks, simplifying human processes and freeing up revenue managers to spend more time away from their desks. In ideal scenarios, revenue managers are “managing by exception,” or focusing less on pulling pricing levers and more on building strategies to capitalize on their most compressed days. With more time to strategize, they can assist in other important areas like digital marketing and distribution, providing departments across the hotel with accurate data on which to make optimal decisions. As an added benefit, they’re working a more normalized work week, spending more time with friends and families.

It’s time, as an industry, to look more holistically at the role of revenue management and ensure it is sustainable. We need to improve revenue teams’ quality of life, which includes improving the performance of the hotel but also many other intangibles. Technology — driven by data and
machine learning — can help hoteliers make progress both personally and professionally.

“Working together we can shape our own future — lifting travel and hospitality to new levels of growth
and prosperity,” Tisch said.

This article is excerpted with permission from Duetto’s new eBook Revenue Made Simple (currently available for complimentary download).

Jason Freed is Director of Marketing Communications at Duetto, which provides a suite of cloud applications to address hospitality’s complexity in distribution and technology, providing solutions that increase organizational efficiency, revenue and profitability. More than 3,000 hotel and casino properties in more than 60 countries have partnered to use Duetto’s applications, which include GameChanger for pricing, ScoreBoard for intelligent reporting and BlockBuster for contracted-business optimization.

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