TipQwik is a mobile tipping application created to allow customers and guests to provide gratuity payments to people in hospitality and service industries directly from their mobile devices, letting them leave a tip from anywhere in the world. TipQwik integrates with existing systems, such as property management, to communicate with guests and customers to make tipping as convenient as possible.

“The numbers of people carrying paper currency on them every day continue to decline due to the rise of credit cards, e-commerce, digital currency and even the pandemic,” said Matt Tuchband, co-founder of TipQwik. “The ability to tip with a smartphone throughout a property is important for two reasons. The first, reduced turnover through retention and reduced hiring costs for staff that normally do not get tips included on a bill such as housekeeping, porters, etc. And two, it provides a simple option for guests to show their appreciation at any time without fumbling for cash.”

“Partnering with Infor, a leading hospitality technology provider, allows us to provide their HMS customers with another extension to help hotel properties increase bottom-line results, employee happiness and the overall guest experience,” Tuchband added.

Specifically, TipQwik Mobile Tipping integrates with Infor HMS Mobile Guest Experience.  Upon check-in, the guest can access the application allowing them to make gratuity payments to the hotel staff throughout their stay directly from their mobile device and finalize payment at the end of the stay via their hotel room account or via one-click payment options such as ApplePay, GooglePay and saved credit card while maintaining the highest levels of PCI compliance.

Infor HMS provides enhanced property management functionality that enables hoteliers to serve guests more efficiently, with speed and agility. By adding this strong, easily integrated gratuity component, the solution will deliver more tools to help hoteliers improve the guest experience, get more repeat business, and improve reporting with greater visibility around total employee compensation.

“Infor remains committed to always evolving its HMS software as industry needs dictate new challenges,” said Joe Vargas, Infor senior vice president for hospitality. “Partnering with TipQwik to offer enhanced options to changing guest preferences, such as offering solutions for those who prefer to operate in a cashless society yet still want to support hospitality workers reliant on tips as part of their income, was the right step in keeping our customers competitive.”

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“After a thorough search of all applicable vendors, Infor was selected because of its customer support, industry-specific advanced functionality, and cloud-hosted nature of Infor HMS, which helps to make it an intuitive, innovative and user-friendly platform,” said Benjamin Heiland, vice president of hotel technology at Graduate Hotels. “Each hotel reflects the culture and charm of the nearby university, and we knew that it was necessary to update our software platform with more modern tools to aid our teams in providing that unforgettable guest experience. We evaluated our current property management system, and in the end decided to move ahead with Infor to better support our growth and expansion plans. We are excited to partner with Infor to help standardize operations across our entire brand so we can make daily tasks more streamlined, putting more focus and effort on delivering exceptional guest experiences.”

Infor HMS is a fully integrated property management system built for the cloud with flexibility, security, efficiency, and mobile capabilities that help streamline operations, maximize profitability, deliver great guest experiences, and compete globally. The solution utilizes mobile applications for guest check-in and housekeeping, features automated and customizable reporting capabilities, and includes optional offerings around revenue management, point-of-sale (POS) and business intelligence (BI) tools to support the full range of unique needs for hospitality organizations.

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“The Infor team understood that at the center of our successful operation are our guests, and, as our technology partner, their solutions will be able to hone in on what really matters to our organization – from revenue management to personalizing the guest experience. We ultimately chose to partner with Infor because of the company’s expertise in the hospitality industry and ability to provide a full suite of products for our current and future needs,” said Brian Crook, general manager at Old Edwards. “By modernizing our operations, we will have the tools necessary to understand market demand and customer behavior to react quickly to changing conditions and manage the hotel more efficiently. Automating our front- and back-office operations will empower our teams with real-time data to make informed decisions, and ultimately make our guest interactions more seamless and memorable.”

Infor EzRMS is a powerful hotel revenue management software solution that automatically calculates demand and revenue forecasts, while recommending appropriate selling strategies. Deep-learning algorithms dynamically recognize patterns to ensure optimal and accurate business forecasts, pricing, and selling strategies to maximize yield and profit. In addition, Infor Hospitality Management Solution (HMS) is a hotel property management system (PMS) built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all. The solution provides scalability that can help meet present needs, along with whatever the future brings.

“Infor understands the challenges our customers in the hospitality industry face, and can be a true partner to them, providing a suite of applications designed specifically to meet the unique requirements of the hospitality industry,” said Joe Vargas, Infor vice president and general manager. “We are excited to partner with Old Edwards Inn & Spa and provide them with data they can trust so they can seamlessly unify all locations to achieve a higher vantage point for growth, planning, and profitability across the whole organization as well as improve day-to-day operations for staff so they can focus more on guest interactions.”

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The 86-room hotel in the heart of historic Chichester, England, was looking for a new solution to replace its incumbent system that was unable to keep pace with the demands of the growing business. Following a thorough assessment of the market and a six-way competitive pitch, Chichester Park Hotel chose the two solutions from Infor.

In particular, Chichester Park liked the ease-of-use of the solutions and their ability to not only integrate seamlessly with each other, but with other solutions and technologies, too. Infor HMS and SCS are already delivering benefits for the business, securing valuable efficiency savings and providing more insightful and accessible data than with the previous solutions. Infor SCS is helping to facilitate a frictionless guest experience, automating the entire booking process with an intuitive workflow at every stage of the customer journey. System integration furnishes the team with comprehensive business visibility at any moment in time.

“Put simply, the systems work for us,” comments Kam Sanmukhani, Chichester Park operations manager. “The seamless integration of our core business processes has led to a more streamlined and efficient experience for both staff and guests. For example, when it comes to advanced deposit postings, we can now automatically charge cards in a couple of clicks, a process that used to take 90 minutes to do manually. The reporting functionality is excellent, too, enabling us to filter the data in a multitude of ways to reveal valuable business insights.”

“Infor SCS gives us the ability to automate the entire booking process, from initial enquiry through to the final invoice. In combination with the functionality of Infor HMS, Infor SCS puts the scalable foundations in place to ensure sustainable and profitable business growth, helping us to deliver exceptional customer service whilst maximising revenues,” Sanmukhani added.

“Infor HMS and SCS are built to meet the exacting demands of the hotel industry,” comments Paul Griffiths, Infor hospitality business development manager for UK and Ireland. “As the team at Chichester Park has recognised, our flexible and scalable solutions deliver quantifiable business benefits, automating core processes to deliver that all-important quality experience for guests and staff alike. The efficiencies and valuable insights that our solutions deliver make them the ideal choice for hotel businesses keen to pursue ambitious growth strategies, boosting customer satisfaction as well as profitability.”

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As an existing Infor customer for budgeting and reporting, this expanded partnership allows Rosen, with its 6,300+ guest rooms and suites and 730,000 square feet of high-tech meeting space, to utilize cloud-based applications specifically built for the hospitality industry to automate time-consuming processes. By automating critical business functions, Rosen will be able to share better data in real time, create processes that can scale and improve its workforce culture.

“As a modern hotelier, we are always looking for ways to not only improve the guest experience, but also improve workflow for our associates. This streamlined approach allows us to stay cutting edge, capitalize on critical data and intelligence, and synergize our various departments, therefore increasing efficiency,” said Jim Bina, Rosen Hotels & Resorts director of finance. “We are all about relationships here at Rosen and, for us, we felt Infor’s easy-to-use technology/applications will help us continue to be a leader in the hospitality industry while taking operations to the next level.”

By connecting all locations into one common, accessible environment, Rosen Hotels & Resorts can easily track essential activities, trends, and outcomes, thereby increasing visibility, efficiency and profitability.

By trusting Infor to create a single platform for critical back-office operations, we can provide Rosen with enhanced security, a uniform user experience, ease of on-boarding and more convenience, accuracy and coordination,” said Jason Floyd, general manager of Infor Hospitality. “Infor’s hospitality solutions are built to help hoteliers better manage people and processes. We are excited to partner with the team at Rosen Hotels & Resorts on this exciting new endeavor and digital transformation.”

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Through this partnership, the Fontainebleau Las Vegas team can utilize cloud-based applications specifically built for the hospitality industry to unify and refine hotel operations, create scalable processes, improve processes, and share real-time data, empowering business leaders to make more-informed decisions as the property prepares for its global debut in late 2023.

“Infor’s Hospitality solutions are built to help hoteliers better manage all facets of the business, so they can make more impactful decisions to amplify success and take the business further,” says Infor General Manager Jason Floyd. “Infor’s hospitality-specific cloud solutions will provide Fontainebleau Las Vegas with the tools to combat fluctuating variables, mitigate day-to-day challenges, and eliminate redundancies in the day-to-day workflow.”

Fontainebleau Las Vegas will utilize Infor’s Hospitality Management System (HMS), a robust, integrated, and scalable hotel property management system built specifically for hospitality and gaming. This cloud-based system will provide centralized guest profile management to enable better personalization, support a digital guest journey with mobile-enabled check-in and check-out, guest services and housekeeping, and customizable fields and screens by user type allowing hotel team members to deliver extraordinary guest service and strategy precision.

“The next-level technology that will be showcased throughout Fontainebleau Las Vegas will extend behind the scenes as we adopt modern solutions to capitalize on critical data and intelligence,” says Fontainebleau Las Vegas Chief Technology Officer Marc Guarino. “Infor’s technology solutions will allow us to automate time-consuming back-of-house processes so that we can further focus on delivering unforgettable experiences at the property.”

Upon opening, Fontainebleau Las Vegas will feature approximately 3,700 uniquely designed hotel rooms, more than 550,000 square feet of customizable convention and meeting space, and a world-class collection of gaming, dining, retail, lifestyle, and health and wellness experiences.

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“As apprehensiveness about dining out continues to linger, it’s more important than ever to provide the hospitality industry with tools to help regain revenue during a culturally changing landscape while adhering to changing virus prevention guidelines,” said Rick Kuhlmann, Infor director of product development. “In response to this and the needs of our customers, Infor developed this contactless ordering mobile web application that will provide a frictionless and contactless user experience to give guests the peace of mind of ordering directly from their phone.”

Infor OrderNow is a responsive web application that is easy to deploy in a wide variety of hospitality industry segments. For on-premises restaurants and food services, it supports BYOD mobile kiosk functionality, providing an alternative to counter-based ordering. In hotels and resorts, it supports full-service restaurant and room service ordering. Infor OrderNow is easily embeddable in a customer’s own web environment, and because an app download is not required, it is quickly and easily adopted by guests for immediate uptake.

Part of the Infor Hospitality suite, Infor POS helps operators in hotels, food services, restaurant chains, and other hospitality locations control incoming data from multiple revenue centers. Transactions are securely integrated to leading payment platforms, meal plan solutions, and loyalty applications, making for an easy-to-use, operationally versatile solution. With Infor POS, organizations can manage all restaurants from one central point, and replicate parameters such as menu items, prices, and touch-screen configurations, without having to input the criteria separately for each outlet. The centralized management structure allows users to analyze performance at a group or property level in real-time, allowing for greater efficiency and more informed decision making.

“We’ve seen this over and over again on the news, and online, but offering contactless solutions to guests and employees is key. Being able to provide the same level of service through different means or outlets is what is setting organizations apart from their competitors right now, and allowing them remain resilient in a changing market,” said Jason Floyd, general manager, Infor Hospitality. “During this pandemic Infor is not sitting stagnant like many of our competitors. We are innovating within our solution suites, and creating new products based on customer needs and feedback, to keep our customers running, and give them tools that will help them better manage the needs of right now, but be able to adapt and scale for their needs in the coming months.”

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Following a thorough review of the market, Hotel Alhambra Palace chose Infor based on its global expertise with elite hospitality establishments and the comprehensive array of processes the software will support.

Infor software will replace an on-premises legacy system that can no longer support the plans for growth at Hotel Alhambra Palace. One of the earliest anticipated benefits of the new application will be faster access to more comprehensive information and operational data, as well as new contactless processes such as mobile check-in. This will enable Hotel Alhambra Palace to continue improving customer service and ensure staff are deployed to the highest value activities.

“Both the demonstration and references led us to a swift decision to choose Infor HMS,” said Marianella Bertini, hotel director at Hotel Alhambra Palace. “We look forward to faster, sharper access to data that we can translate quickly into delivering the very best customer experience. This will help enable us to maintain our position as one of Europe’s top hotels.”

“The current trading environment for hotels, even those as premium as the Hotel Alhambra Palace, demands delivering premium customer service throughout all aspects of a guest stay,” said Wolfgang Emperger, Infor vice president for hospitality international. “This, in turn, necessitates world-class operations and the systems to support them. The customer experience in all hotels is set to undergo profound changes, but it will be the industry leaders that take control of these changes with new software and processes that deliver an experience that keeps customers coming back.”

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The project encompassed a real-time, two-way integration between Infor HMS, a leading hotel property management system built for the cloud with the flexibility, security, efficiency, and mobile capabilities, and Glowing’s Digital Engagement Cloud, at Mandarin Oriental in NA, EMEA, LATAM and APAC.

“In line with Mandarin Oriental’s long term strategy and vision, Glowing.io and Infor were recently implemented throughout the MOHG portfolio.

The platform allows our colleagues to communicate and access guest preferences in real-time, enabling them to deliver a bespoke experience for each and every guest to enhance their stay.” says Nicole P. Gazal, Group Rooms and Quality Parallel Operating Committee

“We are pleased to partner with Infor,” says Jasen Lew, CEO of Glowing. “We have numerous joint customers, and with this two-way integration, we can offer those hotels the integration that will drive demand and increase conversions, keep the operational impact low, improve the guest experience, and drive revenue.”

Infor HMS is a specialized, multi-departmental property management platform for the hospitality industry that integrates front-office and on-property technology to better manage room availability, dynamic pricing, and guest profiles to boost profitability and maintain a competitive edge. Through this digital transformation, hotels will be able to better track guest preferences, simplify reservations, and provide consistent quality and services. Infor HMS unifies multiple hotel functions into a single application, allowing hotels to consolidate information on the performance of multiple properties, create customized reports and ultimately make better forecasts and business decisions.

The real-time two-way integration between Glowing products and HMS will allow hotels using Infor HMS to contact the guests via WhatsApp Business and/or SMS and stay connected throughout the guest visit. The hotel can also broadcast messages to guests checking-in/checking-out on a specific date or based on their in-house status. The hotel can further automate these broadcasts to be more personalized and based on the guest journey triggers.

Along with delivering a high-quality guest experience, the system also helps drive revenue by connecting different departments with the guest and enabling them to take guest orders and upsell any relevant options. Glowing has observed more than 25% of all conversations on its “Infor-integrated properties” to be revenue related.

The hotel can also configure automated notifications such as confirmations, reminders, and folio, which helps in a seamless and connected experience. This integration also enables new initiatives such as “Contactless Checkins”, where Glowing delivers express checkins instructions to all the guests on the day of their checkin. Such integrations are incredibly powerful in the existing climate when the hotels bring new measures for COVID-19 prevention.

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Founded in 2009, the McDreams group offers low-budget designer rooms in a compact space with a high level of comfort. The hotel group thus appeals in particular to guests who are looking for overnight accommodation for only a short time – such as business people, tradesmen and fitters, as well as vacationers on a stopover.

With Infor EzRMS, McDreams is able to automate its revenue management, optimize its room occupancy and independently analyze market data. The solution identifies the special wishes of guests by their behavior. As a result, hoteliers can address individual needs and provide a highly personalized experience. This can be a significant competitive advantage – especially for hotels located in competitive markets or highly frequented destinations.

McDreams already uses other Infor solutions. The group has been managing all internal hotel management processes with Infor’s cloud-based property management solution, Infor HMS, for several years. Infor HMS enables myriad contactless transaction features for guests, including web-based check-in and check-out, and payment processes, all done remotely and intuitively via smartphone. In addition, the cloud-based property management solution connects different hotels: If a guest in Leipzig wants to know whether a room in Munich is available for the following week, the reception staff can retrieve this information within seconds – an incredible advantage.

“We focus on lean structures wherever possible,” explains Dr. Christoph Klein, manager, McDreams Hotels. “Infor’s solutions allow us to automate a variety of processes and transactions. Even before the recent pandemic, every third guest checked in online. And this trend increases further.”

Infor has been a technology partner to the hospitality industry for more than 20 years, now serving more than 20,000 hotel customers, including 9 of the world’s 10 largest hotel brands. Small individual hotels as well as large hotel groups leverage Infor systems. Infor’s core competence as a “hotel software company” focuses on three areas: property management systems (front office and back office), revenue management systems, and sales & catering.

“The managers of the McDreams hotel group have recognized that automation will become increasingly important for hotels in the future,” said Wolfgang Emperger, Vice President Hospitality EMEAI & LATAM. “Even before the current situation, it was essential for the hospitality industry to have highly efficient processes. This is exactly the goal McDreams is pursuing – and we are happy to support the hotel group in achieving it.”

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