Cloudbeds Archives |

Cloudbeds Partners with Amadeus to Enhance Distribution Capabilities for Hotels Worldwide

Wed, 21 Feb 2024 17:42:22 +0000

Cloudbeds, a global leader in hospitality management software, today announced a strategic partnership with Amadeus, a leading provider of advanced technology solutions for the travel industry.

This collaboration marks a significant milestone for both companies, bringing together Cloudbeds’ award-winning hospitality platform and Amadeus iHotelier’s cutting-edge technology to enhance distribution capabilities for hotels worldwide.

Key highlights of the partnership include:

Seamless Integration: The integration of Cloudbeds’ robust property management system (PMS) with Amadeus iHotelier’s state-of-the-art central reservation system (CRS) will provide hoteliers with a seamless and efficient solution to manage reservations, streamline operations, and maximize revenue.
Enhanced Distribution Channels: The partnership will expand the reach of hotels by leveraging Amadeus’ extensive global distribution network, allowing properties using Cloudbeds to connect with a broader audience and attract more bookings.

Adam Harris, CEO of Cloudbeds, said, “Our mission has always been to empower hoteliers with seamless solutions designed to drive more revenue and better guest experiences. This partnership with Amadeus iHotelier brings unparalleled value to our customers to help them succeed in today’s competitive market.”

Javier Campo, VP of Partnerships, said, “We are thrilled to announce our partnership with Cloudbeds to elevate the hotelier’s experience. Our seamless integration between Cloudbeds and Amadeus iHotelier will add value to the customer’s process in managing and processing bookings. Our shared commitment to excellence makes us excited about the journey ahead.”

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Virdee Integrates with Cloudbeds to Enable End-to-End Solution for Contactless Hotel Guest Experiences

Tue, 20 Dec 2022 03:26:50 +0000

Virdee, which delivers digital check-in and virtual concierge services to the lodging industry, has announced an integration to Cloudbeds, an all-in-one lodging operations platform, that will provide hoteliers and hosts with an efficient end-to-end solution for providing contactless guest experiences. Virdee will be available as a new partner in Cloudbeds’ Marketplace.

The Virdee Virtual Reception provides a fully contactless check-in experience, empowering 100% of hotel guests to check-in either via mobile device or kiosk, receive a digital or physical key and head straight to their guestroom without ever standing in line at the front desk. These contactless features complement Cloudbeds’ suite of industry-leading operational tools, such as Property Management, Channel Management, Booking Engine and Payment solutions.

The partnership empowers hoteliers to manage their properties and the guest experience through well-integrated technology. User-friendly mobile applications from both Cloudbeds and Virdee automate tasks and free up staff to focus on providing more value to the guest throughout their stay—especially important amid today’s labor challenges and scarce resources.

“The integration and partnership with Cloudbeds means Virdee is now available to a much wider number of lodging providers, from independent hotels to bed and breakfasts of all sizes,” said Virdee Co-Founder Nadav Cornberg. “In turn, more travelers can expect better experiences along their guest journey, including personalized offers, an improved welcome experience and digital room access.”

“Today’s travelers are looking for seamless, digital experiences, and both Cloudbeds and Virdee are dedicated to improving the entire end-to-end interaction between guests and their hosts,” said Sébastien Leitner, VP Partnerships at Cloudbeds. “This integration will allow us to continue creating more meaningful travel experiences for thousands of Cloudbeds customers throughout the globe, helping them grow revenue, streamline operations and enable memorable guest experiences.”

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Cloudbeds Launches Fully-Integrated Hotel Guest Engagement Solution

Tue, 27 Sep 2022 19:50:30 +0000

Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, has launched Whistle for Cloudbeds, an enhanced guest engagement solution powered by Cloudbeds. Whistle for Cloudbeds gives lodging businesses the tools to drive incremental revenue, increase guest satisfaction, streamline internal operations and deliver more meaningful contact and customized interactions throughout the entire guest journey from discovery to post-stay.

“Guest expectations are changing fast at a critical time for the hospitality industry,” said Richard Castle, co-founder and COO of Cloudbeds. “Lodging businesses are under pressure to meet and exceed guest expectations at a time when a lot of them are still short-staffed. Whistle for Cloudbeds helps lodging businesses meet the changing expectations of their increasingly tech-savvy guests by enabling the same kind of instant, convenient experience that they get from other tech-enabled businesses. It delivers five-star guest engagement services that build a better, stronger connection with guests through more contact, authentic and customized interactions and more efficient service.”

Whistle for Cloudbeds is integrated within the Cloudbeds Hospitality Platform for a streamlined experience. Its seamless union enables greater interoperability with a unified inbox, live chat tools with website and booking engine integrations, digital registration cards, guest notes, and more.

Chris Hilt, general manager of Orchard Canyon on Oak Creek, a collection of cabins located in Sedona, Ariz., said, “Whistle integrates right into Cloudbeds seamlessly. Our staff saves an estimated seven hours per week by automating our pre-arrival communication. Plus, we are able to respond to in-stay requests more quickly, ensuring our guests are happy.”

From discovery to post-stay and front desk to back office, Whistle for Cloudbeds elevates a property’s operations at every level, i.e. enhancing guest communication, increasing guest satisfaction, driving revenue, streamlining operations, and more.

Enhance Guest Communication
Too many platforms and logins can lead to slow response times and missed opportunities for lodging businesses. Whistle for Cloudbeds makes it easier to manage guest communication from multiple sources with a unified inbox, automated messages and translation options. Lodging businesses can operate and respond more efficiently, while guests enjoy fast conversational responses at every stage of their journey.

Increase Guest Satisfaction
Guest engagement is integrated into the workflow of the business, so staff can quickly respond to guest needs or requests throughout the duration of their stay. Additionally, staff can promote satisfaction surveys to track guest feedback and request reviews through an integration with Tripadvisor to increase review scores.

Drive Revenue
Research shows engaged guests spend 46% more per year than actively disengaged guests. Lodging businesses can generate revenue opportunities with upsells, add-ons and special promotions offered at different touch points during the guest journey and keep guests engaged.

Streamline Operations
Integration with Cloudbeds PMS enables properties to streamline the check-in process with digital registration cards and guestbooks. Additionally, it gives staff the tools to communicate and coordinate internally more effectively and work through guest requests with integrated ticketing, analytics and insights.

Whistle for Cloudbeds marks the first release of guest engagement solutions from Cloudbeds following the acquisition of Whistle in June 2022. This launch is a step toward the company’s bigger vision for a fully frictionless guest experience with more solutions set to roll out in 2023.

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Akia Integrates with Cloudbeds, Streamlining Hotel Operations and Improving the Guest Experience

Tue, 02 Feb 2021 19:33:00 +0000

Akia has announced a direct integration with Cloudbeds, a property management system that simplifies operations and enables properties to focus primarily on taking care of their guests. Akia shares a similar focus on streamlining hotel operations so hotels can put their energy into important goals like providing personalized experiences for every guest. By the nature of these underlying goals, the partnership benefits both current and future clients.

With this integration, Cloudbeds will automatically sync with Akia to relay all relevant information about guests and their stay. Not only can hotel staff save time, but Akia will engage with guests in personalized ways to enhance the guest experience.

“Cloudbeds has demonstrated their strong commitment to their clients by helping them readjust to these difficult times. As a company with similar goals, we’re proud to be able to work closely alongside such a dedicated organization that has the best interests of their clients at heart.” said Ryan Kanoknukulchai, Director of Partnerships at Akia.

During the pandemic, Akia has enabled hotels to digitally check-in guests to avoid high-contact interactions at the front desk. Akia helps properties safely serve guests from a distance, and this integration with Cloudbeds will help our customers easily adapt to the ever-changing landscape of hospitality. As the world continues to navigate uncertainty, our mission is to cut down as much of the friction as possible.

Sebastien Leitner, VP Partnerships at Cloudbeds adds: “Our partnership with Akia is an exciting milestone for us and we’re very proud to be working with an innovative communications platform. We look forward to helping Cloudbeds properties communicate and engage with their guests while providing critical contextual information through Cloudbeds.”

About Cloudbeds

Cloudbeds is the fastest growing hospitality management software suite in the world, providing tools to manage properties of all types and sizes – building revenue, driving bookings, and increasing operational efficiencies. Trusted by more than 20,000 hotels, hostels, inns, and alternative accommodations in more than 155 countries, the Cloudbeds suite includes a powerful PMS, a leading Channel Manager, and a conversion-driven Booking Engine. Through access to 300+ integrations available via the marketplace, Cloudbeds helps properties unify their management, reservations, and booking systems, grow revenue, and automate workflows with confidence and ease. Founded in 2012, Cloudbeds has expanded to more than 400 people with local teams in 40 countries. For more information, visit www.cloudbeds.com.

About Akia

Akia is an artificial intelligence-powered hotel messaging service that enables hotels to streamline operations and facilitate contactless options for check-in, on-property communications, and reputation management. With the mission of improving hotel operations and guest experiences, Akia recently released an in-stay surveys feature to help hotels capture feedback from guests and address issues via service recovery while guests are on the property. Akia was founded in 2018 by a team of former Facebook engineers with backgrounds in machine learning and consumer messaging.

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Cloudbeds Raises $82 Million for Its All-In-One Hospitality Management Platform

Sun, 15 Mar 2020 23:37:38 +0000

Hospitality management solution provider Cloudbeds secured a series C minority investment of $82 million, led by Viking Global Investors with participation from PeakSpan Capital, Recruit Co., Ltd., Counterpart Ventures, and Cultivation Capital.

Last month, PeakSpan Capital, a growth-stage investment firm which in January closed a second fund with $265 million in capital commitments, also led a $9.5 million Series A financing round just last month for hotel upselling solution platform provider Oaky.

Launched in 2012 as a “napkin idea” while co-founders Richard Castle and Adam Harris were traveling in Brazil, Cloudbeds was designed as a simplified one-stop-shop technology solution for both property owners and travelers, incorporating integrated components comprised of a property management system, channel manager, booking engine, revenue management system, performance reporting tools, and a marketplace for integrating third-party modules and platform capabilities.

Since its humble beginnings, the company has secured two financing rounds, including an oversubscribed $9-plus million series B round that closed in July 2017, and acquired two companies.

Cloudbeds now reportedly partners with more than 20,000 properties, including hotels, hostels and other vacation properties, in 157 countries, making it one of the leading hospitality management solution for all property types and sizes. While the software has been primarily used by small, independently-owned properties, it can serve the operational needs of larger properties as well.

The all-in-one management solution handles room availability, bookings and other back-office tasks and also automatically syncs with up-to-date booking data across platforms like Airbnb, Expedia and Hotels.com for real-time channel management.

Over the past year, the San Diego, California-based company has grown by leaps and bounds, more than doubling its headcount to more than 400 employees, most of whom work remotely in a total of more than 40 countries.

According to Harris, who serves as CEO, the company surpassed 1,000,000 rooms on its system last year and continues to add tens of thousands of new rooms every week. The plan with the new funding is “to triple down on innovation and continue to transform the hospitality industry to help hoteliers and hosts meet the needs of the next generation of travelers.”

In particular, Cloudbeds intends to use the growth capital to further invest in its technology platform to meet the evolving needs of the hospitality industry. Focus areas will reportedly include new products designed to “deepen hoteliers’ connections with guests” while increasing revenue-enhanced automation to save operational costs with a focus on simplifying both front-and back-office tasks and expansion of Cloudbeds’ API to unlock new opportunities through seamless connections to its marketplace.

The funding round ranks as San Diego’s largest tech deal of 2020 to date.

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