“By upgrading to Oracle’s hospitality cloud solutions, we can expand to new locations faster than ever and efficiently share valuable data across our properties on one unified, cloud-based platform,” said Phiphat Khanonwet, Vice President of Information Technology at ONYX Hospitality Group. “The mobile interface is intuitive for our staff, facilitating easier onboarding for new members and enabling existing staff to serve guests or perform their tasks from anywhere on the premises. Efficiently sharing valuable data across our properties will further drive our vision to be the best medium-sized hospitality management company in Southeast Asia. This aligns our business and expertise with the local market expectations of the host country and the goals of our partners. Together, we emphasize our strong point of ‘A Tailored Approach to Hospitality’ at ONYX Hospitality Group.

Upgrading from their previous Oracle OPERA 5 PMS and MICROS RES 3700 on-premise solutions, OPERA Cloud will enable ONYX Hospitality Group to bring its new hotels, resorts, and serviced apartments online quicker, as they are no longer required to build out or maintain servers at each location. The updated user interface will help onboard new employees more quickly and give staff the flexibility to work from a mobile device or laptop remotely. ONYX Hospitality Group’s transition to the cloud is expected to be completed by the end of2025.

Booking in the cloud

With OPERA Cloud, the hotel operator can be able to bolster efficiency and unify guest profiles across its global properties to better understand and analyze the preferences of each of its customers. ONYX Hospitality Group will also leverage the Oracle Hospitality Integration Platform (OHIP) to customize its operations and support the unique needs of each property. This includes a branded mobile app that can allow guests to communicate with staff, submit booking or check-out questions remotely, and even request additional towels and pillows at the tap of a finger. Together with Oracle MICROS Simphony POS, guests can also be able to make dinner reservations and order room service directly from their mobile device.

“As ONYX Hospitality Group looks to expand to new and exciting locations around the world, Oracle’s unified platform will deliver the data intelligence it needs to streamline front and back office operations and reduce mundane tasks,” said Alex Alt, executive vice president and general manager of Oracle Hospitality. “With this real-time information access, staff can be able to provide more personalized services to guests that deliver on the exceptional service reputation ONYX is known for.”

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Event Temple’s hotel sales and catering software is designed to help hoteliers to easily manage all aspects of group sales, meeting sales, and event execution. By integrating with Oracle’s OPERA Cloud, Event Temple brings a new level of connectivity between sales and catering and property management, allowing hotel sales teams to drive revenue easily without having to go through months of training.

Key benefits of the Event Temple and OPERA Cloud integration include:

• Real-time Availability: Hotel sales teams can quickly check live room availability and pricing which facilitates quicker decision-making and quoting to grow group room and meeting sales.
• Enhanced Communication: Both the sales and event teams can effortlessly communicate and collaborate, ensuring smooth transitions between event sales, planning, and execution.
• Efficient Operations: Streamlining the event sales and management process reduces administrative tasks, minimizes errors, and increases operational efficiency.

“Our integration with Oracle’s OPERA Cloud marks a significant milestone for Event Temple,” said Bob Graham, CEO of Event Temple. “We believe in being integrated with world class solutions to make group sales easier. By combining the power of our scalable sales software with OPERA Cloud’s property management system, we provide a complete solution for hoteliers looking to grow revenue, and offer excellent guest experiences without sacrificing their operations.”

Event Temple is a leading venue management software provider, offering a comprehensive platform designed to help hotels to streamline group sales, and event execution. The company’s cloud-based solution enables users to manage their venues more efficiently, increase revenue, and deliver exceptional guest experiences.

Event Temple is dedicated to empowering hoteliers to drive revenue and simplify their group sales and event processes. Event Temple offers easy to use, and integrated sales and catering software that delivers world class customer success. This collaboration with Oracle’s OPERA Cloud aligns with the company’s mission to create the future of sales and catering and help hoteliers across the world win.

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Minor Hotels already uses Oracle MICROS Simphony Cloud Point-of-Sale (POS) solution in select hotel restaurants and bars. These solutions, together with OPERA Cloud PMS, will enable Minor Hotels to consolidate data into a common platform, better manage revenue across different countries and currencies, and optimize its operations with insights from real-time analytics and reporting, while providing an extraordinary experience to its guests.

“With our growth across global markets, we needed a better way to manage both financial processes and the guest experience across locations,” said Dillip Rajakarier, Group CEO of Minor International and CEO of Minor Hotels. “We’ve had a long and successful collaboration with Oracle and knew they were the right partner to support us in our continued move to the cloud. By unifying our financial and guest data on a common platform, we will be able to better cater to our guests and the bottom line as we continue to expand,” Rajakarier continued.

Checking into the Cloud

A component of OPERA Cloud PMS, Minor will utilize OPERA Cloud Sales and Event Management to optimize space and opportunities, from booking life celebrations and corporate events to better managing space, catering, and room blocks. Accessible via mobile devices, the solution will enable Minor team members to easily facilitate off-site customer visits and on-property site inspections, perform inventory checks, or change a booking at any time and any place they are online.

Additionally, Minor Hotels can leverage the Oracle Hospitality Integration Platform to further customize its operations by plugging in new third-party capabilities based on the unique needs of its various properties. 

“Minor Hotels is a leader across the global hospitality sector and is constantly innovating to differentiate the experience for its guests and optimize hotel operations for its associates,” said Alex Alt, executive vice president and general manager of Oracle Hospitality. “With Oracle’s cloud solutions, Minor Hotels will have the ability to curate the perfect hotel or resort experience for guests while creating an operating environment of maximum efficiency and ease of use for its thousands of associates around the world.”

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“We’ve brought hotels onto OPERA Cloud at incredible pace,” said Scott Strickland, chief information officer at Wyndham Hotels & Resorts. “Today, we’re averaging 20 hotels a week with franchisees migrating in a matter of days and seeing immediate benefits including greater efficiencies, lower costs, and the opportunity to deliver better guest experiences. That includes helping us deliver new innovations to hotels such as room upselling, integrated revenue management, and mobile housekeeping management, among others, all on a global scale.”

Beyond operational and cost efficiencies, Wyndham franchisees can use the Oracle Hospitality Integration Platform (OHIP) within OPERA Cloud to connect with RevIQ, Wyndham’s next-generation, cloud-based, mobile-first revenue management system designed to help owners optimize their revenue strategies and grow market share. Created in collaboration with IDeaS, an industry leader in hotel revenue management software, RevIQ is built specifically for the needs of Wyndham franchisees and is designed to deliver top-tier performance while keeping control, flexibility, and simplicity at the forefront. Both it and OPERA Cloud are the latest in a growing list of initiatives supporting Wyndham’s ongoing, multi-year digital transformation.

With OPERA Cloud, hotels can easily:

• Scale in the cloud – Built specifically to run hotel operations, the PMS is flexible and can scale to meet the needs of each hotel without requiring installation and maintenance of on-site hardware.
• Enable mobile “anywhere” access – Operators can run their hotel from anywhere while team members can untether from the front desk to serve guests throughout the property
• Operate globally – Designed to meet fiscal requirements across more than 200 countries, operators can customize the system to operate in 20 languages.
• Streamline operations – Easy integration with thousands of key partner interfaces means a smoother, more streamlined guest experience with the opportunity for enhanced personalization.
• Unlock new insights – Oracle Hospitality OPERA Reporting and Analytics helps hotels and Wyndham unlock insights needed to boost performance at the department, hotel, and chain level.
• Increase revenue opportunities – Flexible rate and inventory control options, as well as advanced reservations functionality, help boost occupancy and profits while Oracle Nor1 allows for incremental revenue through automated upsells like room upgrades, late checkout, and more.
• Quickly train staff – Oracle’s library of OPERA Digital Learning content, combined with the OPERA Cloud’s intuitive user interface, make training new team members easier than ever.
• Tailor event management – Oracle Hospitality OPERA Sales and Event Management (OSEM) helps maximize revenue by providing detailed, real-time information on room and event offerings, including space availability, menus, packages, and pricing.
• Enhance security and performance – The PMS is built on Oracle Cloud Infrastructure, elevating the guest experience while helping deliver higher performance, security, and reliability across its globally properties.

“Wyndham is the model of how a global brand can rapidly adopt cloud-based, mission critical technology,” said Alex Alt, senior vice president and general manager of Oracle Hospitality. “With OPERA Cloud, Wyndham can scale to meet the needs and size of each unique property, speed innovation to support the evolving demands of customers, and help hotels create efficiencies that allow limited staff to focus on higher value tasks.”

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“Gervasi has expanded well beyond our vineyard and as our operations became more complex so did managing our disparate systems,” said Scott Swaldo, CEO and General Manager of Gervasi Vineyard. “With the recent openings of The Cave and The Spa, we knew we needed a system that could provide better visibility across our entire operation. Only Oracle offered the connected, modern hotel, event, and restaurant systems we needed to look at our business holistically to better manage revenue and deliver personalized guest experiences.”

Transforming business to create world-class experiences

Born from a family dream nearly 13 years ago, the sprawling 55-acre Ohio estate has become an established destination for once-in-a-lifetime experiences. By implementing Oracle, Gervasi has been able to unify its services, while also increasing its financial and operational efficiencies. The real-time analytics and reporting in OPERA Cloud provide management the insights to meet the changing demands of their customers, and manage their seasonal offerings such as their Summer Musica Concert Series. In tandem, Oracle Hospitality OPERA Sales and Event Management enable staff to maximize revenue by providing real time detailed information on hotel rooms and event spaces, including functional-space availability, room availability, menus, package, and pricing options.

By leveraging the Oracle Hospitality Integration Platform, Gervasi was also able to quickly add Book4Time to manage reservations and ancillary revenue operations at its new spa, enabling guests to book appointments online. Combined with MICROS Simphony POS and OPERA PMS, Gervasi has centralized billing, reservation, and reporting systems. Now, all guest charges across the property, including hotel, dining, and wine purchases, are managed through a single bill to their room.

“With Oracle’s comprehensive hospitality cloud platform, Gervasi has been able to streamline its operations to give our staff more time to offer the exemplary services their guests expect,” said Alex Alt, senior vice president and general manager of Oracle Hospitality. “By moving its restaurant, hotel, and spa services to the cloud, Gervasi has the intelligence and tools it needs to better manage and optimize all elements of its operations.”

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PurpleCloud provides visibility into employee productivity and insight into trends. PurpleCloud’s Gamified Service Optimization Platform incentivizes hotel employees to complete tasks quickly and efficiently, and then recognizes and rewards them via a point system when performance goals are met.

The solution contains an algorithm that enables departmental managers to track tasks. For example, when rooms are cleaned and ready by a set time, associate room inspection scores improve. As work orders are completed and reported in real time, employees are audibly notified via their mobile device and reward points are calculated and assigned. Managers can leverage the PurpleCloud point system to keep track of employee productivity and convert points to prizes. Simultaneously, task information is shared between PurpleCloud and Oracle Hospitality OPERA Cloud PMS in real time to allow a frictionless guest experience.

PurpleCloud’s two-way integration with Oracle Hospitality OPERA Cloud enables important data to flow between both systems, enhancing workflows and increasing gamification automation. Specific features enabled by this new integration include real-time occupancy updates, two-way real-time room status updates, room move information, VIP data, guest name information, and guest language information.

Our participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables hoteliers to easily reap the benefits of both PurpleCloud and Oracle Hospitality OPERA Cloud, Levtchenko said. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals while enabling hoteliers to leverage the latest and greatest technology stack.

Le Parc Suite Hotel in West Hollywood, Calif., has been leveraging the PurpleCloud integration with Oracle Hospitality OPERA Cloud integration over the past year.

PurpleCloud with Oracle Hospitality OPERA Cloud has allowed our team to manage our workstream more intelligently, which has led to an increase in total productivity as well as time to service, she added. The user experience is very straightforward and required minimal enablement, resulting in a easy adoption by the team.

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“Consumers are increasingly demanding digital-first experiences and casino operators are looking to technology to deliver on these new expectations, drive repeat customers, and boost revenues with better upselling opportunities,” said Alex Alt, senior vice president and general manager of Oracle Hospitality. “Using Oracle technologies, casino staff are equipped with crucial tools and insights—such as comprehensive guest profiles and intelligent upsell suggestions—to provide a personalized, high-value service experience that keeps guests coming back.”

Oracle Cloud for Casino solutions implemented include Oracle Hospitality OPERA Cloud, Oracle Hospitality OPERA Cloud Distribution, Oracle MICROS Simphony Cloud, and Oracle Nor1.

Casinos embracing Oracle Cloud include:

Feather Falls Casino

Located in Oroville, California, Feather Falls Casino offers top-notch lodging, gaming, and entertainment. The property boasts more than 850 slot machines, blackjack tables, a microbrewery, two cocktail lounges, and even a campground to accommodate a variety of guests. With the integration of OPERA Cloud, OPERA Cloud Distribution, and MICROS Simphony Cloud, Feather Falls is connecting its operations and guest interactions with a fully cloud-based hotel and dining experience.

Mohegan Sun

Mohegan Sun is a four-star diamond resort and casino in Uncasville, Connecticut. It is one of the largest casinos in the world with nearly 1,700 hotel rooms, more than 250,000 square feet of meeting space, 45 bars and restaurants, and a 10,000-seat arena for concerts and sporting events. To boost non-gaming revenues, Mohegan Sun is using Oracle Nor1 to upsell services and accommodations such as suites, early check-in, and late check-out. Since implementing Nor1, the property has had a 500% increase in upsells.

“Ultimately, the level of consistency and visibility that Nor1 delivers makes all the difference. Now, everybody is seeing the same information so there are no surprises behind the scenes,” said Jesse Sturges, director of strategic marketing, Mohegan Corporate. “The one version of truth is a huge part of its success and one of the reasons Nor1 really took off at Mohegan Sun.”

Robinson Rancheria Resort & Casino

Located on the north shore of California’s Clear Lake, Robinson Rancheria Resort & Casino offers 10,000 square feet of gaming, including slot machines, table games, a high stakes gaming room, and a 700-seat bingo facility; the hotel includes 48 rooms, several restaurants for indoor and outdoor dining experiences, and a pool. Robinson Rancheria is in the process of implementing OPERA Cloud and MICROS Simphony Cloud to replace on-premises technology to deliver more connected experiences across its hotel and gaming floor.

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“Innovation has always been a priority at BWH Hotel Group, and in today’s world as guest expectations are changing and hoteliers are forced to adapt to new ways of working, our focus on innovation is more important than ever before,” said Greg Adams, Senior Vice President and Chief Digital Officer, BWH Hotel Group. “We are committed to helping all our properties by offering access to the latest technologies, so we are proud to partner with Oracle. Together with Oracle, we were the first global hotel chain to complete a native integration between our proprietary central reservation system and OPERA Cloud. With this integration, our hotel owners will be able to easily adopt the modern cloud-based PMS to better manage their operations, boost revenue, and alleviate strain on their staff.”

BWH Hotel Group spans nearly 100 countries with nearly 4,500 properties, including brands such as WorldHotelsTM Collection, Best Western Hotels & Resorts, and SureStay Hotel Group. Oracle Hospitality technology is used across hundreds of BWH Hotel Group properties today.

Built on the Oracle Hospitality Integration Platform (OHIP), the connection between BWH Hotel Group’s central reservation system and OPERA Cloud now allows member hotels to connect all hotel operation information on a single platform. With configurable workflows, OPERA Cloud helps hotels operate with greater efficiency, reduce operating expenses, and optimize staffing. The affordable system is intuitive and easy to use, making associate onboarding faster and easier. And as OPERA Cloud is mobile-enabled to run on tablets and smartphones, members and hotel staff can access it anywhere.

“BWH Hotel Group is one of the most iconic hotel brands worldwide, serving every level of the market,” said Alex Alt, general manager of Oracle Hospitality. “With this integration, Oracle is extending our long collaboration with BWH Hotel Group to enable its hotels to move to the cloud to adapt, run more efficiently, and better serve their guests among a sea of industry and consumer expectation changes.”

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To help these customers continue to adapt to the rapid changes in the market and evolving customer expectations, Oracle Hospitality has unveiled new OPERA Cloud features, including the OPERA Cloud Digital Assistant chatbot, OPERA Cloud for Casino, and streaming functionality in the Oracle Hospitality Integration Platform (OHIP).

“Predator Ridge is the perfect use case for the adaptability of OPERA Cloud,” said Claus Larsen, Director of Accommodations, Predator Ridge Resort. “Not only do we manage our central lodge, but also long-and short-term rentals on the property. We needed a system that could adapt to handle communications to staff, managers, homeowners, and guests and OPERA Cloud is the right platform to help us do that. Not only will it eliminate tons of manual work with features such as an information portal for homeowners renting their properties, but it is also enabling us to look at options like remote work to navigate the labor shortage, plugging in contactless technologies to increase safety, and enhancing security across our systems.”

Checking out new features in OPERA Cloud

Built on the security and performance of Oracle Cloud Infrastructure, OPERA Cloud is a cloud-based, mobile-enabled property management system for hotels, resorts, and casinos.

“The pandemic accelerated years, maybe even a decade, of innovation into the past 19 months,” said Alex Alt, senior vice president and general manager, Oracle Hospitality. “The cloud became that essential platform to quickly add-in critical capabilities, such as contactless payment and check-in and keyless room entry – and the industry is never looking back. We saw record growth in OPERA Cloud and our Integration Platform adoption as our customers looked to solve immediate needs and plan for a future where they can be more flexible and adaptable to not only unexpected moments in time, but also to the changing desires of customers.”

New features include:

OPERA Cloud Digital Assistant: is a new chatbot that provides users with an easy way to accomplish tasks through natural language conversations via a keyboard or microphone with speech or text. Increasing the efficiency of hotel staff, the Digital Assistant is skilled to assist with specific tasks such as house status, rooms management, and reservations. For example, following a shift change, the new front desk associate can open the chatbot on her mobile devices and ask, “what is our maximum occupancy for tonight” or “please provide a list of guests checking out tomorrow.” Voice activated skills range from checking in and out visitors, to getting a housekeeping room update, and even accessing analytics on room supply and demand to make decisions around assignments or possible upgrade opportunities.

OPERA Cloud for Casino: provides key functionality out-of-the-box that is critical to casino operations, including fiscal and legal compliance capabilities and language and currency support for more than 200 countries. As operators only pay for the services they need, the platform is ideal for properties of all sizes. Mobile-enabled, OPERA Cloud for Casino makes it easy for staff to interact with guests across the property, from the hotel lobby to the gaming floor to provide a high-value service experience that increases loyalty. For example, with a complete view into each guest profile, including past interactions and preferences, staff can use their mobile device to check in a VIP guest as they are chauffeured to the hotel or have room service set out a special treat to celebrate a birthday or anniversary. Working in concert with Oracle MICROS Simphony Point of Sale for restaurants, the property management system enables casino’s to:

• Grow non-gaming revenue with new services and experiences
• Create comprehensive player/guest profiles and access them in real-time from any workstation or mobile device
• Synchronize player/guest information to expedite registration and check in
• Reward and recognize guests, and support complimentary transactions at any workstation
• Discount menu pricing based on club tier level

Oracle Hospitality Integration Platform (OHIP): centralizes, consolidates, and streamlines data and processes across hotel operations into a single and unified platform. Free to OPERA Cloud customers, it enables hoteliers to ‘plug-in’ applications from the Oracle Cloud Marketplace and third-party application providers in a matter of days or weeks.

Since the platform debuted in late 2020, more than 300 partners and numerous customers are actively building integrations with OPERA Cloud’s more than 3000 REST APIs, the largest library in the hospitality industry. Many of these integrations proved essential in navigating the requirements of the pandemic, such as increasing the use of contactless services.

With a new streaming API for business events, users of the platform’s APIs will now get a “push” notification automatically whenever an event occurs in OPERA Cloud. A business event could be anything from a new or checked-in reservation to a charge posting on a guest’s account (or folio). This saves developers valuable time previously spent manually querying events and combining through relevant data needed to make business decisions. The release also features a new analytics page in the developer portal designed to provide all users with comprehensive insights into the usage of REST APIs and the frequency with which they are being called.

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