Guest-Facing Technologies

Mobile Apps Usage a Focus of New Lodging Survey

The American Hotel & Lodging Association (AHLA) has released the results of its Lodging Survey, a detailed assessment of advancements in amenities, guest services, sustainability and technology, in addition to other industry trends. The 2018 […]

AI / Robots

Who is the Hotel Guest of 2020? (Infographic)

In this infographic, we ask who is the hotel guest of 2020 and how will evolving technological advances most likely shape their expectations?The hospitality industry is currently going through a period of significant change and […]

Announcement

Meliá Hotels Launches Volara to Enable Voice-based Guest Conversations

Volara has announced that Circle by Meliá, a Meliá Hotels International brand, has selected it to be the voice technology to properties within its international shared vacation membership club. The new Grand Reserve at Paradisus Palma […]

Guest Experience Management

Hilton Enhances Its “Connected Rooms” Technology With Netflix Partnership

Two years ago, Hilton unveiled its Connected Room concept. The hotel brand billed it as a first-of-its-kind, high-tech guest room that enables guests to personalize and control every aspect of their stay from one central […]

Data and Analytics

Improving the Hotel Guest Experience with Personalization

This following article is adopted from the Starfleet Research study Built for the Cloud: A Blueprint for Hotel Technology Success. It is published here with permission. Hoteliers today are increasingly focused on making their data […]

Guest Experience Management

3 Ways Hotels Get the Guest Experience Wrong

By Ford Blakely, CEO of Zingle There are a lot of factors that influence whether or not someone has a great vacation or business trip, but the positive or negative experience of a hotel stay […]