By bringing the integration with Oaky to life, Shiji expands its ecosystem of state-of-the-art hotel tech solutions, adding Oaky as the inaugural upsell software within its ecosystem. Now, Shiji Enterprise Platform (PMS) customers are one step away from unleashing upsell revenue potential through the automated, personalized and scalable upselling that Oaky provides. 

Shiji Enterprise Platform sets itself apart with its API-first approach, catering to the evolving needs of contemporary hoteliers. Tailored for enterprises and large hotel chains, it places a strong emphasis on scalability, the guest experience and the ability to integrate seamlessly with other cutting-edge hotel technologies.

Driven by a mutual passion for advancing the hospitality industry, this partnership is also a testament to Oaky’s commitment to bringing innovation and personalization to more hotels worldwide. It underscores the company’s focus on modern groups and hotel chains seeking tools to unlock incremental revenue streams while enhancing the guest experience. With its comprehensive tool suite that includes Pre-stay, Front Desk and In-stay Upsell modules, and multi-property capabilities, Oaky sets up hoteliers on the path to upselling success by equipping hotel teams with the easy-to-use tools to maximize upsell opportunities and incremental revenue throughout the entire customer journey.

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets.

“Collaborating with Oaky in this strategic partnership marks a key milestone for Shiji as we continue to evolve our API-first approach in the hospitality sector. By integrating Oaky’s upselling software into our ecosystem, we empower our customers to effortlessly tap into automated and personalized upselling, improving the guest experience while simultaneously optimising revenue potential,” says Brian Garvan, Director of Global Partnerships and Product Integration at Shiji.

Oaky is an upselling software that helps hotels boost their revenue by offering relevant upgrades & services to their guests throughout the entire guest journey. With automation, segmentation & dynamic pricing, it maximises the average spend per guest and removes manual work. Oaky has been recognised as the Best Upselling Software by Hotel Tech Report for 7 years in a row and is trusted by hotels, groups and chains across the globe, including Hard Rock Hotels, Radisson Hotel Group and Minor Hotels.

“We’re excited about our partnership with Shiji and the integration we’re introducing to the market. We’re looking forward to empowering more hotels that use Shiji as their PMS to unlock the power of smart upselling. Especially in the light of ongoing inflation, now more than ever, hotels should concentrate on diversifying their revenue streams, and automated personalized upselling is a proven way to reach this goal,” says Clément Dénarié, Chief Revenue Officer at Oaky.

The integration has just been rolled out and is already available to the Shiji Enterprise Platform and Oaky customers globally. 

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Shiji, the global hospitality technology innovator, announced that a Master Service Agreement has been signed which will allow for expanded use of Infrasys Cloud Point-of-Sale (POS) in Marriott International hotels in Africa, Asia Pacific, the Caribbean and Latin America, Europe, and the Middle East. Infrasys Cloud POS is Shiji’s flagship POS, built for enterprise hotel companies as a cloud-based POS.

Infrasys Cloud POS is one of the few global hospitality POS solutions used in every continent of the world with growing fiscal and legal compliance, making it a preferred solution for many global hotel companies.

“Marriott is the largest and most well-known hotel brand in the world, so to say that we value our collaboration would be an understatement. I am proud of both the Shiji and the Marriott teams for signing this MSA; this marks a major step toward expanding Infrasys Cloud POS to more Marriott locations to streamline operations and improve the guest experience,” stated Kevin King, COO of Shiji.

Boasting dozens of API-based integrations, a hardware-agnostic design, and an enterprise focus, Shiji’s Infrasys Cloud POS is a robust choice for larger hotel groups such as Marriott. The two teams plan to continue working together to bring a modern POS experience to Marriott’s staff and guests worldwide.

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Shiji, the global hospitality technology innovator, announced the comprehensive and rapid implementation of its next-generation PMS, sitting upon the Shiji Enterprise Platform, across multiple Peninsula Hotels. This significant transition marks a new chapter in a longstanding, 25-year partnership between Shiji and The Hongkong and Shanghai Hotels (HSH), reaffirming their mutual commitment to technological innovation and exceptional service.

The long-term relationship with The Hongkong and Shanghai Hotels has culminated in this groundbreaking moment, characterized by over a quarter of a century of experience and various collaborations around the globe. In the last seven years, both companies have jointly invested in the HSH ‘One PMS’ project. This initiative was integrated into what is now known as the Shiji Enterprise Platform, the foundation upon which Shiji’s PMS solution is built. This platform was designed and constructed from scratch to align with global chain, regional group and independent hotels requirements.

Shiji’s COO, Kevin King, highlighted the significance of the successful transition. “We are proud that Peninsula hotels in Beijing, Shanghai, Hong Kong, Istanbul, Tokyo, and London are now live on the platform. The recent rapid deployment of this technology is a monumental achievement. It’s not just about implementation; it’s about doing it quickly, effectively, and without compromising on quality or the guest experience.”

The Shiji Enterprise Platform brings a host of benefits tailored to meet the unique needs of Luxury Hotels. With the Single Guest Profiles feature, The Peninsula Hotels can now offer a seamless and personalized guest experience across its entire portfolio, streamlining operations and enhancing guest satisfaction. The platform’s micro-service architecture allows effortless customization of their technology stack, integrating seamlessly with other products and platforms to reduce operational complexities. Security is of paramount concern, and the platform ensures that customer data remains secure and compliant with the strictest privacy regulations. Finally, its event-driven architecture and task-based intelligence speed up operational workflows, a crucial aspect in luxury hospitality where guests expect immediate and high-quality service.

Michael Garcia, HSH’s Group General Manager, Technology, added, “Delivering a world-class guest experience is paramount at The Peninsula Hotels, and we’ve found a partner in Shiji who is up to the task. Shiji’s dedication to great service, combined with their innovative technological solutions, is unmatched. Shiji doesn’t just think in terms of advanced technology—they’re pioneers in building pragmatic and usable systems that cater specifically to the unique demands of luxury hotels. We are delighted with our partnership and look forward to setting new standards in hospitality together.”

This collaboration serves as a beacon for the hospitality sector, demonstrating the enormous potential for technology to enhance luxury and operational effectiveness.

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Shiji, the global hospitality technology innovator, has partnered with IPORT, an award-winning manufacturer known for enhancing the usability of iPads and iPhones, to introduce an all-in-one software solution for hotel restaurants. This collaboration will provide hoteliers with a seamless combination of a tablet and payment device to maximize their F&B operations.

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their guests’ needs. As a certified Apple partner, Shiji and IPORT guarantee exceptional performance and reliability. Hoteliers can choose from multiple device options, including iPad Pro, iPad Mini, and iPhone, ensuring flexibility and compatibility with their operations.

“IPORT products are built around modularity and flexibility that empower our hospitality customers to do more with the iOS platform. We are thrilled to partner with a leading iPad and iPhone cloud PMS and POS platform provider like Shiji,” said Chris Lawson, Head of Partnerships, IPORT. “We look forward to innovating with Shiji in disrupting legacy, monolithic providers who have limited the industry from harnessing the power of iOS and mobility. The future is bright, and the possibilities are endless with IPORT, iOS, and Shiji.”

“The partnership with IPORT is a significant milestone for Shiji in our commitment to provide innovative technology solutions for the hospitality industry,” said Ryan King, Senior Vice President of Shiji in the Americas. “By combining our expertise with IPORT’s hardware solutions, we empower hoteliers to streamline restaurant operations and deliver exceptional guest experiences. This collaboration represents another step forward in our dedication to driving success in the Americas, and globally.”

The tablet and payment device solution seamlessly integrates with multiple payment gateways, allowing hoteliers to choose the system that best suits their needs. By simplifying the payment process, it reduces operational complexities, minimizes errors, and saves valuable time and resources for hoteliers.

Separately, Shiji nnounced the promotion of Michelle Silverman to the role of Senior Vice President of Global Accounts. Silverman, a long-standing member of the Shiji team, brings extensive industry experience and a proven track record of success to her new position.

With over 40 years in the hospitality industry, Silverman has held various roles ranging from F&B and Front Office Management to Account Management positions at renowned hospitality technology companies. Throughout her career, she has established and nurtured relationships between technology providers and hotel companies, consistently bringing innovative solutions to some of the largest players in the global hospitality industry such as IHG and Mandarin Oriental Hotel Group.

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Shiji, the global hospitality innovator, has joined forces with Evention, a leading provider of financial reconciliation and gratuity management solutions for hotel finance operations. This collaboration aims to enhance financial processes within the hospitality industry, delivering improved efficiency and accuracy to hotel finance teams.

By utilizing Evention’s automation solutions, Shiji customers will be able to simplify not only credit card reconciliation, cash management, tips and gratuity payroll, but also covers and stats reconciliation. These essential financial operations will become more efficient and less time-consuming, allowing hotel teams to prioritize exceptional guest experiences.

“We are excited to partner with Evention and bring their solutions to our customers. This collaboration aligns perfectly with our mission to offer innovative technology solutions that enhance efficiency and drive better guest experiences in the industry. With Evention’s expertise, we can further empower our customers to optimize financial operations and deliver exceptional service,” said Ryan King, Senior Vice President of Shiji Americas.

Mike Baldinger, Co-Founder & Managing Partner of Evention, stated,  “We are thrilled to join forces with Shiji to further empower hospitality customers globally by revolutionizing financial reconciliation and gratuity management with cutting-edge automation.  Our partnership and integration sets new standards for accuracy and control and enables hotel finance teams to eliminate manual tasks, streamline operations, increase accuracy, and enhance compliance. Together, we will improve financial processes, freeing up time and resources for hotels to focus on maximizing operations and enhancing both employee and guest satisfaction.”

The partnership between Shiji and Evention is expected to bring significant benefits to Shiji’s customers by automating financial processes, hotels can reduce errors, save time, and enhance operational efficiency. The streamlined workflows will enable hotel teams to allocate their resources towards enhancing guest experiences, ultimately driving customer satisfaction and loyalty.

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Shiji Group, a leading hospitality technology partner, announced today that it has installed its online reputation management platform Shiji ReviewPro across 16 Coast Hotels properties and 8 restaurants in North America. Coast Hotels is a leading Canadian hotel brand with properties across British Columbia, Alberta, Saskatchewan, Yukon, Alaska, Washington State, California, and Hawaii.

With the addition of Shiji ReviewPro, Coast Hotels will have the necessary tools to provide exceptional service and further improve their guests’ experience. Shiji ReviewPro’s innovative technology, global footprint, commitment to client support and training, and integration capabilities make it the ideal partner for Coast Hotels to build on their already-strong reputation and grow their business. The platform provides the Coast Hotels team with insights into guest feedback and helps them respond to reviews in real-time, resulting in improved guest satisfaction and loyalty.

“We are excited to partner with Shiji and leverage their expertise in guest feedback management to drive guest satisfaction and build our brand,” said Brigitte Diem-Guy, Vice President of Revenue Strategies & Communication at Coast Hotels. “Shiji ReviewPro allows us to understand our performance and guest satisfaction levels across our properties, even before the guest arrives, to ensure we are providing the best possible experience.”

Coast Hotels plans to expand the use of Shiji ReviewPro solution across several additional properties by the end of 2023.

“As we continue to grow our presence in North America, we are excited to partner with Coast Hotels to help drive their growth through guest satisfaction,” said Kevin King, Chief Operating Officer of Shiji Group. “Shiji ReviewPro is an ideal solution for hotel brands that are committed to exceptional service and guest satisfaction, and we are proud to be Coast Hotels’ partner of choice.”

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D-EDGE and Shiji are also working together on other distribution-related channels through Shiji Distribution Solutions. The expansion of the agreement between the two companies shows how industry innovators are partnering to continue to push hotel technology forward.

The expanded connectivity between Shiji and D-EDGE will be a significant step forward in enabling hotel groups and enterprise chains optimize their operations through seamless connectivity between their CRS, booking engine, and PMS. By automating the transfer of reservations, rates and availability, hotels can reduce the risk of overbooking, minimize manual errors and increase efficiency in their daily operations.  The integration of D-EDGE’s global hotel distribution solutions with Shiji’s Enterprise Platform PMS brings greater value to the hospitality industry by streamlining processes and providing hotels with a complete suite of solutions to drive their growth and profitability.

The partnership between Shiji and D-EDGE is a testament to the two companies’ commitment to innovation and collaboration in the hospitality industry. As industry leaders, Shiji and D-EDGE understand the importance of staying ahead of the curve and continually innovating to meet the changing needs of their customers. By expanding their partnership and integrating their technologies, Shiji and D-EDGE are well-positioned to drive the digital transformation of the hospitality industry and offer their customers cutting-edge solutions to stay competitive in the global market.

“We are proud to collaborate with D-EDGE, a company with a shared vision of innovation and growth in the hospitality industry”,said Kevin King, Chief Operating Officer at Shiji Group. “As a top player in the hospitality solutions market, it was a priority for us to bring our next generation PMS platform, Shiji Enterprise Platform to D-EDGE’s valued customers.”

In addition to offering extensive documentation and a robust API, Shiji is also expanding its network of connectivity partners integrated with Shiji Enterprise Platform, its next generation PMS for multi-property groups and chains.

“At D-EDGE, our aim is to provide our customers with a comprehensive suite of solutions, connections and partners. That’s why connecting to Shiji’s Enterprise Platform was a strategic move for our diverse customer base” said Pierre-Charles Grob, CEO of D-EDGE.

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Ruby Hotels, recognized for its lean luxury design and great guest service, has built the group around the philosophy of being smart with space, streamlining processes and digitizing systems, to save costs for the hotels and guests.

Shiji Enterprise Platform, built from the ground up with a multi-property architecture, was designed to enhance efficiencies for groups and chains, especially across multiple countries. Functionalities such as advanced security and privacy management, process automations, group guest profile management made the platform ideal for the group. Other features such as central management and configuration, allows the group to open hotels faster, reduces workload for on-property teams so they can concentrate on the guests and strengthen customer loyalty, moving other tasks to group level.

“We are excited to partner with Shiji and implement Shiji Enterprise Platform in our hotels, it supports our lean luxury model and gives us more ways to optimize the guest journey. Shiji’s solutions contribute to our efforts to digitize the guest experience and streamline our operations. With the growth that is already in play for the group, we needed a system that can deal with new hotel openings and fits our geographical roadmap. Shiji is set-up for that.” said Fabian Zellinger, Vice President Corporate Development, Systems & New Ventures of Ruby Hotels.

Ruby Hotels has implemented Shiji Enterprise Platform across all their hotels in Austria, Germany, Switzerland, Netherlands, and the UK. The new hotels in Ireland, and Italy are also being equipped with Shiji Enterprise Platform, an important aspect of the platform is scalability and being able to bring a new hotel live in a matter of hours instead of days.

“Working with such an innovative groupas Ruby Hotels is really an honour for us. The fast growth of the group combined with a true vision for hospitality and using technology as a solution to bring even better service and luxury to the guest is visionary. At Shiji we see technology as the vehicle to enable hotels deliver better guest experience sand Ruby Hotels really does that.” said Wolfgang Emperger, Senior Vice President for Europe, Africa, and the UK & Ireland region at Shiji Group.

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Hyatt Regency Orlando International Airport in Orlando, Florida Shiji Group has gone live with Shiji’s Infrasys Cloud point-of-sale solution, marking the 200th installation at Hyatt hotel properties. Shiji and Hyatt originally began working together in 2019 after Hyatt selected Shiji’s Infrasys Cloud product to power systems at food and beverage outlets at select Hyatt properties.

Hyatt was seeking an alternative cloud-based POS solution which could be scaled across the globe. Infrasys Cloud quickly became an option of choice for Hyatt due to its global brand footprint, user-friendly interface, hardware versatility, and local service options.

“The continued implementation of Shiji’s Infrasys Cloud at Hyatt properties is part of our vision to advance care for colleagues, customers, guests and owners through safe, scalable, reliable and easy to use technology solutions,” said Christine Shaughnessy, Vice President, Global Hotel Operational Services, Hyatt. “The flexibility and connectivity of Infrasys Cloud teamed with its advanced integration capabilities streamline our hotels’ food and beverage operations and enhance the overall colleague and guest experience.”

Infrasys Cloud is considered one of the most flexible and efficient point-of-sales systems on the market today, capable of working with virtually any hardware, improving operational efficiency, and providing a better experience for guests.

“We’re proud of our ongoing work with Hyatt, supporting the company with our industry-leading Infrasys Cloud system. Our strategic relationship is driven by listening and implementing continuous improvements to our product and support teams. This way, Hyatt colleagues can spend less time worrying about technology and more time caring for guests,” said Kevin King, Chief Operating Officer of Shiji Group.

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