Home to the nationally-recognized Pronghorn Club, Juniper Preserve is a wellness destination for residents, members, and guests and home to Juniper Lodge. Juniper Preserve is home to the Juniper Lodge, which features guest rooms and suites that are inspired by the mystic juniper forests of Central Oregon that surround the property. In addition to two championship golf courses, Juniper Preserve also boasts the full-service Juniper Spa, multiple restaurants, and The Trailhead facility for family recreation.

“With the wellness and guest experience always front of mind at Juniper Preserve, we are very excited to offer guests an enhanced digital experience through the INTELITY platform,” said Spencer Shaub, General Manager of Juniper Preserve. “Our goal at Juniper Preserve is to create the most personalized, relaxing environment for guests. Through this integration with INTELITY, we can offer custom, seamless experiences, and by incorporating INTELITY’s GEMS, the Juniper Preserve staff are able to automate and ease operations which, in turn, will elevate guest interactions.”

The branded mobile app powered by the INTELITY platform will allow guests seamless check-in, easy check-out, and secure access to their hotel room via mobile key. TV casting will also take the guest experience one step further, allowing guests to be in control of their own in-room entertainment. With just a tap of a finger, guests can request services and in-room dining through the app, while staff can easily track and manage these requests via the GEMS back-end platform, including its integration with Juniper Preserve’s existing internal communications system, ALICE.

With INTELITY’s staff-facing Guest Experience Management System, GEMS, and integrations to the property’s existing tech stack, Juniper Preserve’s team can manage, track, and complete all service requests and issue accompanying work orders. Additionally, GEMS ticketing functionality will optimize operational staff workflows, support all CMS functions, and increase engagement through marketing and other guest-facing capabilities.

“We are delighted to partner with Juniper Preserve in the beautiful juniper forests of Oregon to deliver a full digital guest experience,” said INTELITY’s Robert Stevenson. “With the integration of the branded mobile app, guests can begin to relax the minute they step foot on the property by bypassing the front desk and heading straight to their rooms if they wish. INTELITY’s GEMS, which integrates with the property’s existing tech stack, will further create a seamless digital experience for both guests and staff. We are excited to welcome Juniper Preserve to the INTELITY family of hotels.”

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Located in Toronto’s Yorkville neighborhood, the epicenter of style and culture in the city, The Hazelton Hotel boasts 62 spacious rooms and 15 elegantly designed suites, which evoke grandeur with a splash of 1940s-inspired Hollywood glamor. The Hazelton Hotel property is part of The Leading Hotels of the World, the first and only Forbes Five-Star boutique hotel in Canada and the number one hotel on Tripadvisor (Traveler’s Choice) in Toronto for seven consecutive years.

“We are committed to providing exceptional services to our guests which includes offering an enhanced digital experience through INTELITY,” said Gaurav Dutta, The Hazelton Hotel’s General Manager. “At the Hazelton Hotel, we strive for excellence every single day through our products and service. Our aim is to create lasting memories for our guests, and through this integration with INTELITY, we can offer bespoke and seamless experiences. Our team has worked in tandem with INTELITY to ensure each smart room tablet screen presents every amenity in a style that complements our design. By incorporating INTELITY’s GEMS and smart room tablets, we have taken another step towards utilizing AI technology to automate and ease operations for our team, while elevating our guest interactions.”

As part of the partnership, The Hazelton Hotel will feature the INTELITY platform delivered on smart room tablets, which will enrich the guest experience by allowing guests to order in-room dining, adjust room temperature and lighting controls, review spa treatments, request valet services, liaise with the Les Clefs d’Or Concierge team, and more. Offering a digital experience also aligns with The Hazelton Hotel’s sustainability goals and vision such as through the Press Reader functionality where guests can enjoy multiple media outlets, completely paperless.

With the INTELITY staff-facing Guest Experience Management System, GEMS, and integrations to the property’s existing tech stack, The Hazelton Hotel’s team can manage, track, and complete all service requests and issue accompanying work orders. Additionally, GEMS ticketing functionality will optimize operational workflows for the team and increase engagement and productivity — creating an overall seamless digital experience.

To experience the INTELITY platform and learn more about the Hazelton Hotel partnership at HITEC Toronto 2023 firsthand, visit booth #2106.

“We are delighted to add The Hazelton Hotel to our family of luxury hotels, including some of the world’s most iconic properties, looking to enhance their guest’s experience through technology,” said Robert Stevenson, INTELITY CEO. “This partnership with The Hazelton Hotel builds on INTELITY’s existing relationship with The Leading Hotels of the World. As part of the collection of Forbes Travel Guide brands, we at INTELITY are continuing to see the luxury market adopt technology at a rapid rate as more five-star properties turn to technology to improve their guest experience, just like The Hazelton Hotel.”

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LHW and INTELITY initially began collaborating in 2020, and now have worked together to create a personalized and tech-forward guest experience mobile app that offers a variety of features and celebrates both the LHW brand and their industry-leading independent properties. The INTELITY-powered guest-facing mobile app will be available for both Apple and Android devices and will provide guests with a digital view of the offerings at many LHW properties in one digital footprint.

“We are looking forward to launching the Leading Hotels app for our global travelers and proud to have collaborated with INTELITY on this critical project,” said Phil Koserowski, Senior Vice President & Chief Marketing Officer of The Leading Hotels of the World. “The app will empower travelers to deepen their experience throughout their journey from inspiration and booking, to pre-arrival and on-property. For our hoteliers, it will offer highly-customizable solutions to help them improve staff efficiency, enhance the guest experience, and drive incremental on-property revenue. Our continued partnership with INTELITY will open the digital door for curious travelers to further discover and elevate their stay at our curated collection.” 

The LHW mobile app will offer guests the ability to discover and book properties, request room upgrades, and manage reservations across multiple properties in a trip. Beyond the discovery of LHW properties, the branded mobile app lets guests view property-specific information, dining options, amenity offerings, local maps and directions, and transportation services. Guests can submit pre-arrival and service requests on their personal mobile device.

For hoteliers, the partnership will provide access to the backend platform, INTELITY’s Guest Experience Management System, GEMS®, and the Content Management System to streamline staff’s day-to-day operations and manage content on the app. Additionally, the app will provide personalized guest service, optimize response times for guest requests, and increase staff efficiency through INTELITY’s staff-facing. Future enhancements to the LHW mobile app will include several of the same features available on INTELITY’s Platform R5, such as mobile check-in, check-out, and keyless entry, which allows guests to use their mobile device as their secure room key to avoid long lobby lines.

To experience the INTELITY platform firsthand and learn more about the LHW partnership at HITEC Toronto 2023, visit booth #2106.

“Our brand-level mobile offering on the platform has been used by a number of hotel groups around the world. With LHW’s preeminence in the luxury and independent hospitality market, and their own platform capabilities, we’ve been able to craft a very compelling experience for guests engaged with the brand or just planning a trip to a single destination,” said Robert Stevenson, INTELITY CEO. “This is an important milestone for both companies. Together, LHW and INTELITY conceived this development journey before the pandemic, and then waited  patiently through the difficult COVID years until hospitality emerged last year in full swing with a rebound across the industry. We are looking forward to working more closely with LHW and individual member properties to enhance their mobile and in-room offerings in the coming months.”

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The Swiss-engineered FreshBed ergonomic mattress is handcrafted and can help encourage quicker and deeper sleep with less interruptions through its temperature and humidity regulation and improved air quality. FreshBed uses a silent active airflow technology that’s integrated into the foot of the bed to draw air in from the underside of the bed and push it through a medical-grade HEPA filter. The air is then purified, removing pollen, fine particles, allergens, virus carriers, bacteria, and more. The purified air is evenly distributed through the FreshBed mattress also preventing dust mites.

“The FreshBed is a perfect choice for hotels that put health and wellness as top priorities for their guests,” said Barry van Doornewaard, FreshBed Founder & CEO. “The perfect sleep can yield many benefits, and our FreshBed delivers the best sleep experience in the world. For any hotel looking to elevate their experience be it in suites or standard guest rooms, beds are the piece of luxury sometimes overlooked and are a high-end differentiator. With our INTELITY relationship, we will be able to offer a seamless smart room integration that can further elevate the guest experience.”

Already available at RH Guesthouse in New York City, a bespoke luxury hotel meticulously designed and developed by Restoration Hardware, this partnership is the perfect intersection of high-tech and high-end, allowing guests to have complete control over their sleep, leveraging the INTELITY platform and the best rest experience available on the market. At the RH Guesthouse, the FreshBed and INTELITY integration makes it simple for guests to adjust the room through a targeted Sleep Mode, which automatically sets up the FreshBed and the entire room, from the tablet for every aspect of a perfect night’s sleep. Similar to the INTELITY platform’s room controls capabilities to regulate in-room temperature, entertainment, and lighting controls from smart room tablets at RH Guesthouse, the FreshBed integration offers dual temperature regulation for couples traveling together, so both guests can get a good night’s sleep.

“INTELITY has had a well-known position on health, safety, and wellness of hotel guests for years. With the partnership between FreshBed and INTELITY, hotel guests looking to take their sleep environment a step further will now be able to do so,” said Robert Stevenson, INTELITY CEO. “Technology helps drive the future, and we are constantly looking to elevate our platform with the most innovative products on the market to enhance our customers’ offerings. Partnering with tech innovators like Barry is a perfect way to do just that.”

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Nestled in the Conejo Valley halfway between Santa Barbara and Los Angeles, California, the established Westlake Village Inn is a lush Mediterranean-style resort featuring 156 well-appointed, deluxe accommodations, as well as three award-winning restaurants, a newly remodeled luxury spa, an adjacent 18-hole golf course and driving range, and an on-site winery.

“We are excited to launch the newest smart-room tablets at the Inn as we are looking forward to making our guests feel more at home with the tablet’s customized features,” said Maria Solorzano, Director of Sales, Marketing & PR at the Westlake Village Inn. “The INTELITY platform has enhanced our guest experience by streamlining the communication between the guest and our staff. Any request on the smart-room tablet will continue to be seamlessly fulfilled, continuing to improve the guest journey. The most exciting feature is that our international guests no longer have a language barrier challenge as the latest version of the platform on the new tablets support other languages, reducing the burden on the client while enhancing their onsite experience.”

Powered by the INTELITY platform, the new smart-room tablets will continue to allow guests to explore the property’s many offerings. The INTELITY platform also creates a seamless guest experience, letting guests connect with the property and its staff, while the guest is relaxing in their room. Guests can continue to request additional items and services, order in-room dining, book spa appointments, and review the latest hotel compendiums all with a few taps on the screen. The tablets, which feature nearly twice the processing power and vibrant, larger screens, are supported by INTELITY’s GEMS®, Guest Experience Management System, and the platform backend, streamlining staff’s day-to-day operations, allowing them to field maintenance requests, update digital compendiums and menus, automate and track digital dining requests, and much more.

“The Westlake Village Inn has been a key member of the INTELITY family for many years,” said Robert Stevenson, INTELITY CEO. “We are excited to deploy this latest integration of the INTELITY platform on new high-end devices to allow them to take their luxury accommodations one step further.”

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Each of the rooms and suites now features INTELITY’s robust guest experience platform delivered on a Bluetooth-enabled smart-room tablet that acts as a digital compendium to provide guests with detailed information regarding all aspects of the property, including, services, amenities, menus for on-site restaurants, a list of events, and more. With a tap of a finger, guests can request services and amenities, while staff can easily track and manage these requests via the INTELITY back-end platform and its integration with the property’s internal communications system, ALICE. The Little Nell’s team can manage all content of the smart-room tablets from the INTELITY platform’s backend, including real-time updates to their digital compendiums, food and beverage menus, and digital storefront items. Additionally, the INTELITY-powered smart-room tablets provide guests with access to news and media sites, as well as allow them to check their flight status.

“The INTELITY platform provides us with endless application options to best inform our guests and offer conveniences for them, and the digital aspect of delivery over tablets supports our environmental and sustainability efforts by reducing the amount of paper collateral needed in a guest room, which has long been one of our objectives,” said Henning Rahm, The Little Nell’s General Manager. “We are excited to have partnered with INTELITY on this initiative.”

Additional benefits for The Little Nell are the advertising capabilities that INTELITY’s platform provides by allowing the property to promote its activities, adventures, and on-site events directly to guests. From the menu item tabs to the ad banner, guests can easily navigate through the list of free and for-purchase events and activities to enhance their stay in Aspen. The home screen configuration acts as a smart display with features, such as reservation details, date, time, and weather, plus the ability to set up alarm clocks. Guests can also check on and keep track of their requests and any accrued charges to their room during their stay.

Thanks to the INTELITY platform’s integration capabilities, the smart-room tablets are also integrated with The Little Nell’s internal service request system, which allows guests the convenience of submitting a variety of requests — from fresh towels to ice buckets to dog bowls.

“We are delighted to have added The Little Nell to the INTELITY family of properties,” said Robert Stevenson, INTELITY’s CEO. “INTELITY’s platform will create a more seamless and memorable journey for guests at one of the best ski destinations on the planet while easing the back-of-house operations for The Little Nell’s staff.”

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INTELITY’s cloud-based platform will further Potawatomi’s effort to provide a more digital connection and personalized guest experience. The mobile app and smart-room tablets provide an unparalleled level of convenience; guests can check-in pre-arrival, use a mobile key, request room service, order in-room dining, and make restaurant and activity reservations. Additionally, the INTELITY platform’s back-office system, GEMS®, will equip Potawatomi’s facility to streamline service, better communicate with guests through guest messaging, and deliver business insights to the management team, to help provide a personalized guest experience.

“We are always trying to figure out ways to provide our guests the best experience possible and this cutting-edge technology will be a fantastic amenity for hotel guests,” Potawatomi Hotel & Casino CEO and GM Dominic Ortiz said. “We aim to make big and bold changes to our guest amenities, and this INTELITY platform will help us do just that in our hotel.”

Located in Milwaukee, Wisconsin, Potawatomi Hotel & Casino provides guests with endless entertainment options. With 500 guestrooms, multiple restaurants, and a full casino, this property requires the industry’s top technology to manage the fast-paced logistics more efficiently.

“INTELITY is excited to implement the complete system to Potawatomi. Our all-in-one platform will provide guests with a seamless experience with the Hotel and Casino. From messaging guests their hotel stay information including their mobile key to ordering food, guests will get a high-tech experience with INTELITY’s platform. Not to mention the benefits for the staff to track, manage and service guests at a high frequency” says Benjamin Keller, SVP of Sales & General Manager.

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“At INTELITY, we have long been an industry leader in improving the digital guest journey, by continuing to offer more features and functionality,” said Robert Stevenson, CEO of INTELITY. “Of course, along with a very broad feature set, there is always a risk of complexity creeping into the guest experience. Complexity and friction are the bane of a quality user experience, and by utilizing a seamless approach, hotels and residences can now direct guests to any specific page within their app eliminating the need to go through cumbersome account-level steps to get to a guest’s desired feature.”

Through INTELITY’s new 1-Click functionality, guests will be able to simply click on a check-in link provided within a property’s pre-arrival email, be routed to Apple’s App Store or Google Play to download the property’s app, and proceed straight to check-in. If the app is already available on a guest’s mobile device, guests are automatically directed to their reservation. Each reservation is securely encrypted enabling automatic authentication.

This new functionality, already live, will officially debut in April with select properties. Guests at these select hotels will be directed to their check-in screen within the hotel’s app and have access to all of their reservation-based features, services, and amenities. Additional properties will incorporate the new functionality throughout 2022 and onward.

“Our 1-Click Mobile approach solves critical challenges for delivering a seamless in-app experience,” said Matt Lynch, VP of Product at INTELITY. “We have seen a very high download rate for our apps, but also a drop-off in engagement at account creation or re-sign in. By supporting underlying OS-level technologies, we can provide an easier and more friction-free guest journey. Guests not only have the ability to check-in prior to their stay but also connect seamlessly and securely to their mobile key.”

Moving forward, INTELITY will continue to leverage 1-Click Mobile to bring guests the content hoteliers want them to see, as well as, offer a more personalized and tech-enabled guest experience.

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