It’s no surprise to anyone that housekeeping services typically play a significant role in influencing guest satisfaction. While the top assessment criteria that inform the guest opinions tend to be tied to the physical aspects […]
As any hotelier can attest, component rooms and flexible inventory present major challenges for revenue managers. These unique rooms have traditionally required manual pricing and constant oversight – and are often undersold because of their […]
With the growing trend of personalization, invisible automation, and guest self-service, hoteliers are looking for ways to harness the power of unified guest data from multiple guest stays into single, rich, complete guest profiles. Good […]
One of hotelier’s greatest challenges lies in providing guests with a better and more personal shopping experience, increasing their likelihood to convert. Hoteliers have long sought a solution that enables them to serve both known […]
RateGain Technologies, a provider of hotel revenue management solutions, this week announced the launch of its new self-service Rate Parity+ tool. The tool is geared toward use by corporate chains, to enable them to better combat […]
Only a week after it was announced that ALICE had received $26 million in Series B funding from Expedia, the solution provider announced today that it has acquired GoConcierge, a concierge software platform that is currently deployed in several […]
In 2015, when Dara Khosrowshahi served as CEO of Expedia, the world’s largest online travel company, he spearheaded an initial round of funding for a New York-based startup company called ALICE. Clearly, he was enamored […]
RateGain Technologies has come out with a new user interface for its popular Online Reputation Management Tool, BrandGain, to help hoteliers better manage the online reputation of their properties. BrandGain is used by hoteliers to […]
Hotels tend to have a love-hate relationship with the OTAs. Now some of the largest OTAs are looking to deepen those relationships, moving beyond distribution with a suite of data-driven technology solutions. The move may, in […]
Avvio has announced the launch of Allora, which it bills as the world’s first direct booking platform powered by artificial intelligence (AI). The platform is scheduled to launch in October. According to a company spokesperson, […]
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