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Top Stories - 6.17.2022
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How AI Can Facilitate Better Interactions Between Hotel Guests and Employees
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Whether management likes to admit it or not, hotels are riddled with inefficiencies. Hotel staff and guests’ interactions are vital in the hospitality industry. Premium service must be hands-on, friendly, and executed with a personal touch. But at times, these interactions can slow down or hinder guests during their stay. Front desk staff may be doing their best to focus …
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A Global Think Tank Unveils Its Concepts for Hotel Technologies of the Future
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After an eight-month collaborative effort, which included regular and virtual reality meet-ups on a custom-built HOT airship in the metaverse, a team of more than 200 including representatives from Hilton, IHG and Marriott hotels, along with technology experts and hospitality school students has unveiled seven future hotel concepts. These concepts are the result of the Hotel of Tomorrow Project (HOT …
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Does Increased Automation Mean that Limited Service Hotels are Going to Become Vending Machines?
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Numerous inventions inscribed by science fiction books and films have become reality. But while real life is gradual and nuanced, science fiction is a blunt brick in how it takes these technologies to their often-darkest extremes. So, per the title, let’s discuss this radical question as perhaps there are some cost benefits that you can achieve for your own organization. …
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How Digital Tools Help Hotels Ensure Food Safety While Protecting Brand Reputation and Meeting Guest Expectations
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While cleanliness and hygiene have always been important for hospitality businesses, the pandemic has driven customer expectations in these areas—and the standards hotels now need to maintain to address them—to new levels. But implementing and effectively monitoring all of the necessary policies and procedures to meet these increased expectations across your properties can be difficult, especially when using manual or …
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How Technology Can Help Hotels Protect Their Online Reputations as They Grapple with Staffing Challenges
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Our fingers are crossed that this summer plays out as forecasted, with a genuine travel recovery scenario leading to big boosts of occupancy for properties big and small, urban and resort, and in all countries where it’s deemed safe to travel. But there’s a reputational risk in this whiplash back to higher occupancy figures that can cause lasting harm to …
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EVPassport Launches EV Charging Software Developed Specifically for Hoteliers and Guests
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EVPassport, the innovative EV charging hardware and software “Connected Infrastructure” platform, has release the EVPassport Hotel Cloud, the first and only EV charging software platform with the power to drive hotel guest engagement, satisfaction and loyalty while prioritizing the business needs of the hotel property. EVPassport Hotel Cloud breaks new ground as to how hotel properties can integrate EV charging …
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Treasure Island’s Fusion Resort and First Choice Hotel Management Depend on PVNG by Aptech for Remote Accounting
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Not every hotel has a full-service accounting department; some outsource financial services to a third-party to streamline processes and keep overhead to a minimum. Such is the case at Fusion Resort in Treasure Island, Fla. Operated by First Choice Hotel Management (FCHM), the company partnered with Grachan & Company, Certified Public Accountants, to oversee the property’s financials. With the accounting …
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React Mobile Expands Partnership with Best Buy Geek Squad for Installation of Its Next-Generation Hotel Safety Platform
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The pandemic has shifted the timetable for adoption of workforce safety technology from the end of 2020 to the end of 2022. To help hotel operators meet rapidly-approaching compliance deadlines – albeit AHLA’s 5-Star Promise initiative or state/local legislative requirements – React Mobile is expanding its relationship with Best Buy. At least 50% of all React Mobile 2.0 Employee Safety …
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The Margaritaville Beach Hotel Partners with Maestro PMS and Hapi to Centralize Data and Improve the Guest Journey
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Maestro and Hapi have teamed to enable independent hotels to make more impactful connections with their guests. By integrating Maestro PMS with Hapi, hoteliers and technology solutions providers can now access and share data with Maestro as well as more than 100 other solutions providers by writing to a single Hapi API with little to no development work on the …
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Research: 73% of Travelers More Likely to Choose Hotels Offering Self-Service Tech
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According to a new research study, entitled "Hospitality in 2025: Automated, Intelligent… and More Personal," 95% of people plan to travel in the next six months. However, many want to eliminate the 'touch' from the high touch industry they once knew. Nearly three-quarters (73%) of travelers want to use their mobile device to manage their hotel experience, including checking in and …
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